Hospitality & Tourism Jobs
Explore 24 active Hospitality & Tourism career opportunities across the Gulf region.
Hospitality & Tourism Industry Insights
Real-time recruitment data for this sector
Restaurant Hostess
AccorHotel
Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.Raffles DubaiAn architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.About the Application ProcessAt Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire.Job DescriptionWe invite you to join the world of luxury hospitality at Raffles Dubai as our new Restaurant Hostess to provide an appropriate welcome at Azur Restaurant and Solo Italian Restaurant for guests, to handle table reservations and effectively control the flow of guests. This position reports to Supervisor.Key Roles & ResponsibilitiesProvide a warm and friendly welcome, leading guests and seating them at their tableTake telephone bookings and maintain a clear and organized reservationsAssist in the set-up of tables and displaysMaintain and update guest databaseEnsure full knowledge and understanding of LQA and Hotel StandardsBe attentive to guests and resolve their complaints where possibleUndertake service training to ensure full capability in executing service standardsEnsure that all reports related to the outlet are well maintainedSupport the service team during times of need/crunch in serviceMaintain cleanliness of hostess station and surrounding areasMaintain good working relationship with own colleagues, and all other departmentsCorrect preparation of all necessary operational material in the back officeLearn safety, sanitation and hygiene policiesPresent check to guests and perform cashiering function if neededEffectively control guest flow in the restaurant ensuring maximum turnoverTrain staff in hostess standardsEnsure the restaurant is ready to receive guests prior to openingCarry out any other duties as and when assigned by the ManagementAssist other Food & Beverage Outlets in their operations within peak times when neededQualificationsPersonal AttributesExcellent reading, writing and oral proficiency in EnglishWell-presented and professionally groomed at all timesStrong interpersonal skills and able to establish a good rapport with guestsComputer knowledge (Microsoft Excel, Word, PowerPoint)Eagerness to learn and share knowledge with the TeamEmbrace the Raffles brand promise and luxury in your roleFoster an inclusive environment where every individual feels valued and respectedEducationSecondary educationExperience1 year Hotel experience in F&BEmployee BenefitsCompetitive salary and benefits packageHealth insuranceVisa sponsorshipAnnual air ticketTraining and development opportunitiesDiscounted stays at Raffles and Accor properties worldwideCareer advancement opportunitiesInclusive and diverse work environment
Sales Manager
Marriott
Job SummaryThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.Candidate ProfileEducation and Experience2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.Core Work ActivitiesBuilding Successful Relationships that Generate Sales OpportunitiesWorks collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.Develops relationships within community to strengthen and expand customer base for sales opportunities.Manages and develops relationships with key internal and external stakeholders.Provides accurate, complete and effective turnover to Event Management.Managing Sales ActivitiesParticipates in sales calls with members of sales team to acquire new business and/or close on business.Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Using Knowledge of Market Trends and Target Customer Information to Maximize RevenueIdentifies new business to achieve personal and location revenue goals.Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.Closes the best opportunities for the location based on market conditions and location needs.Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.Providing Exceptional Customer ServiceSupports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.Services our customers in order to grow share of the account.Executes and supports the company's customer service standards.Provides excellent customer service consistent with the daily service basics of the company.Sets a positive example for guest relations.Interacts with guests to obtain feedback on product quality and service levels.About Marriott InternationalAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.About SheratonWhen you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
HR Assistant (Omani Only)
Marriott
Position SummaryThe HR Assistant will support the Human Resources department at St. Regis Hotels & Resorts by performing a variety of administrative and clerical duties. This includes managing documentation, processing employment applications, and maintaining employee records.Key ResponsibilitiesAnswer phone calls and record messages promptlyCreate and maintain filing systems for HR documentationFile and maintain applicant interview documentation and recordsFile, track, and process employment applicationsCreate and type office correspondence using a computerAudit and coordinate distribution of paychecksCommunicate employment documentation requirements to applicants receiving job offersComplete I-9 employment verification forms for new hiresCreate new employee personnel filesDesign and update employee communication bulletin boardsPost all necessary legal or regulatory HR notices as required by lawSafety and ComplianceFollow all company safety and security policies and proceduresReport accidents, injuries, and unsafe work conditions to managerEnsure uniform and personal appearance are clean and professionalMaintain confidentiality of proprietary informationProtect company assetsTeamwork and Guest ServiceAssist other employees to ensure proper coverage and prompt guest serviceDevelop and maintain positive working relationships with othersSupport team to reach common goalsListen and respond appropriately to concerns of other employeesSpeak using clear and professional languagePreferred QualificationsEducation: High school diploma or G.E.D. equivalentRelated Work Experience: At least 1 year of related work experienceSupervisory Experience: No supervisory experience requiredLicense or Certification: NoneAbout Marriott InternationalAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.About St. Regis Hotels & ResortsCombining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
Life Guard
Marriott
Position SummaryWe are seeking a vigilant and skilled Life Guard to join our team at The Ritz-Carlton. The ideal candidate will ensure the safety and enjoyment of all guests using our pool facilities while upholding the prestigious Gold Standards of our luxury hospitality brand.Key ResponsibilitiesUse appropriate rescue techniques if observing swimmers in need of assistanceObserve the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are strugglingPromote the rules and regulations of the recreation facilityBe aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/managerProvide assistance to injured guests until the arrival of emergency medical servicesPromote a fun and relaxing atmosphere for guestsObtain, fold, and stack towels according to company proceduresWash, mop, and clean the pool deckReport accidents, injuries, and unsafe work conditions to managerComplete safety training and certificationsWelcome and acknowledge all guests according to company standardsAssist individuals with disabilitiesSupport all co-workers and treat them with dignity and respectPreferred QualificationsEducation: High school diploma or G.E.D. equivalentRelated Work Experience: No related work experienceSupervisory Experience: No supervisory experienceRequired QualificationsCPR CertificationFirst Aid CertificationFitness Equipment certificationAny certification or training required by local and state agenciesPhysical RequirementsMove at a speed required to respond to work situations (run, walk, jog)Stand, sit, or walk for an extended period of time or for an entire work shiftMove, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistanceMove objects weighing in excess of 75 pounds with assistanceMove over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service rampsReach overhead and below the knees, including bending, twisting, pulling, and stoopingAbout The Ritz-CarltonAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As part of our team, you will learn and exemplify the Gold Standards that have earned The Ritz-Carlton its reputation as a global brand leader in luxury hospitality.Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Lifeguard
IHG
About IHGWe want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport.Your Day-to-Day ResponsibilitiesSupervise and ensure the safety of swimmersEnsure guests feel safe in the pool areaInspect facilities for cleanliness; complete general pool cleaning and maintenance duties at regular points throughout the shiftEnsure swimmers follow safe swimming practice; enforce and adhere to pool rules and regulationsFollow emergency action plans and procedures when requiredWhat We Need From YouStrong interpersonal skillsPool lifeguard qualificationFirst aid and CPR qualificationExcellent attention to detailHigh standards of cleanlinessAbility to work in a consistently professional and helpful mannerPrevious experience as a lifeguardShould be able to handle stressful situationsWhat You Can Expect From UsCompetitive salaryFull uniformImpressive room discountsBest-in-class trainingInclusive and supportive workplace cultureWellbeing-focused environment
Laundry Supervisor
Marriott
Position SummaryComplete inventory of uniforms and linens.Conduct monthly inventory of laundry supplies.Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor.Train employees on all laundry procedures, including safety procedures and equipment operation.Verify that laundry requests are completed for each department as needed.Operate and monitor washing, dry cleaning, and drying machinery.Inspect linens and terry for damage.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: At least 1 year of supervisory experience.License or Certification: NoneCompany CultureAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and Service Values.
F&B Service Expert - Tong Thai
Marriott
START YOUR JOURNEY WITH USJW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.LOVE WHAT YOU DO EVEN MOREAt JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. Learning opportunities with some of the best professionals the region has to offer.We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:World class training and development, including leadership development.Recognition programs.Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!Discounted food & drink in all our restaurants and bars.Discounts for your friends and family.Unlimited career opportunities (Internationally and locally)Medical and Life insuranceAmazing support to ensure you have all the tools you require to complete your day-to-day tasks. OUR EXPECTATIONS FROM THE ROLE:Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds o...
Guest Experience Expert (Omani only)
Marriott
POSITION SUMMARYOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success:Creating a safe work placeFollowing company policies and proceduresMaintaining confidentialityProtecting company assetsUpholding quality standardsEnsuring your uniform, personal appearance, and communications are professionalGuest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you....
Captain
Marriott
POSITION SUMMARYCommunicate service needs to chefs and stewards throughout functions.Total charges for group functions, and prepare and present checks to group contacts for payment.Ensure banquet rooms, restaurants, and coffee breaks are ready for service.Ensure proper centerpieces are displayed on every table.Inspect the cleanliness and presentation of all china, glass, and silver prior to use.Check in with guests to ensure satisfaction.Set tables according to type of event and service standards.Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.Maintain cleanliness of work areas throughout the day.Safety & SecurityFollow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.Professionalism & TeamworkEnsure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.Welcome and acknowledge all guests according to company standards.Speak with others using clear and professional language, and answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.Ensure adherence to quality expectations and standards.Physical RequirementsMove, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.Stand, sit, or walk for an extended period of time.Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 2 years of related work experience.Supervisory Experience: At least 1 year of supervisory experience.License or Certification: NoneAbout Aloft Hotels & Marriott InternationalAt Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Commitment to Diversity & InclusionAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Housekeeping Attendant
Marriott
Position Summary Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. Ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. About The Ritz-Carlton At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. We pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Food & Beverage Manager
Marriott
Job SummaryPosition responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.Candidate ProfileEducation and ExperienceHigh school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.OR2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.Core Work ActivitiesDeveloping and Maintaining BudgetsDevelops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.Maintains a positive cost management index for kitchen and restaurant operations.Utilizes budgets to understand financial objectives.Leading Food and Beverage TeamManages the Food and Beverage departments (not catering sales).Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Oversees all culinary, restaurant, beverage and room service operations.Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.Provides excellent customer service to all employees.Responds quickly and proactively to employee's concerns.Provides a learning atmosphere with a focus on continuous improvement.Provides proactive coaching and counseling to team members.Encourages and builds mutual trust, respect, and cooperation among team members.Monitors and maintains the productivity level of employees.Develops specific goals and plans to prioritize, organize, and accomplish work.Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.Ensuring Exceptional Customer ServiceProvides excellent customer service.Responds quickly and proactively to guest's concerns.Understands the brand's service culture.Drives alignment of all employees, team leaders and managers to the brand's service culture.Sets service expectations for all guests internally and externally.Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.Verifies all banquet functions are up to standard and exceed guest's expectations.Provides services that are above and beyond for customer satisfaction and retention.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.Serves as a role model to demonstrate appropriate behaviors.Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
Heart of House Specialist
Marriott
Position Summary Our Utility Cleaners play an important role in support of a number of vital hotel functions. Associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Preparing fresh clean linen and spotless dining ware for guests to enjoy. Operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers). Transporting dishware or linens across the hotel. Associates do whatever it takes to get the job done. Responsibilities Creating a safe workplace, following company policies and procedures, upholding quality standards. Ensuring your uniform, personal appearance, and communications are professional. Ensuring adherence to quality expectations and standards. Developing and maintaining positive working relationships with other employees and departments. Supporting team to reach common goals. Listening and responding appropriately to the concerns of other employees. Reporting accidents, injuries, and unsafe work conditions to manager. Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance. Standing, sitting, or walking for an extended period of time. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping. Performing other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None
Guest Service Agent / Associate Omani only
Hilton
What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessaryWhat are we looking for?SUMMARY OF POSITION Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.Reporting Line: Front Desk Supervisor > Reception Manager > Guest Operations ManagerSummary of Responsibilities:Execute duties as assigned by the management, FOM or the GS Supervisor FO.To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.Ensure all FO areas (Front Desk, Luggage Room & Lobby area) are clean and tiddy.To ensure working area is properly stacked with operational stationary and request additional whenever required.Monitor the FO stocks and action accordingly.Ensure The Shop is properly stacked with goods and communicate with F&D if further action is required.Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.To work, maintain & exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms & Meals), Stay Experience, KIPSU & Guest preferences (CRM).To be an ambassador of the Front Office and the hotel, in and outside the work place.To respect, Promote and follow “Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In & Out experience as well as handling guest complaints & guest requests.Ensure assisting the guests in all possible ways (Hotel Information, City Information & Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.To offer a warm welcome to all guests and to...
Hostess
Marriott
Position SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique.Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.They are empowered to move about their space and do what needs to be done.Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.ResponsibilitiesCreating a safe work place.Following company policies and procedures.Maintaining confidentiality.Protecting company assets.Upholding quality standards.Ensuring your uniform, personal appearance, and communications are professional.Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
Hotel Cleanliness Expert
Marriott
Position Summary Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. Requirements Ensuring a safe work place. Following company policies and procedures. Maintaining confidentiality. Upholding quality standards. Ensuring your uniform, personal appearance, and communications are professional. Ability to stand, sit, or walk for an extended time. Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Additional Information At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Join Sheraton When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Front Desk Agent (Element West Bay Doha)
Marriott
Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area. Assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. Requirements Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience.
Complex Reservations Agent
Marriott
Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None
Cook II - La Plage
Marriott
Responsibilities of the Cook II Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients accurately. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Operate ovens, stoves, grills, microwaves, and fryers safely and efficiently. Monitor food quality while preparing food to ensure freshness and taste. Set-up and break down work station. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Requirements for the Cook II Role High school diploma or G.E.D. equivalent. At least 1 year of related work experience as a Cook II or similar role. Ability to follow all company and safety and security policies and procedures. Ability to report maintenance needs, accidents, injuries, and unsafe work conditions to the manager. Must be able to stand, sit, or walk for an extended period of time or for an entire work shift. Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Why Work at The Ritz-Carlton as a Cook II? At The Ritz-Carlton, you'll join a team dedicated to creating exceptional experiences for guests. As a Cook II, you will contribute to a culture of excellence and have the opportunity to grow your culinary skills. Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. Learn More About Marriott. Working with The Ritz-Carlton means embracing the Gold Standards and contributing to a legacy of rare and special luxury service. This Cook II position offers a chance to be proud of the work you do and who you work with. Ensure adherence to quality expectations and standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. For information about food safety, visit the FDA Food Safety page.
Chef de Partie
Marriott
Chef de Partie Opportunity at Marriott Marriott is seeking a highly motivated and experienced Chef de Partie to join our culinary team. As a Chef de Partie, you will be responsible for preparing and cooking food according to established recipes, quality standards, and presentation guidelines. You will also maintain a clean and organized work area while adhering to all sanitation and health regulations. This is an excellent opportunity to grow your culinary career with a leading global hospitality company. The role requires a strong understanding of food preparation and adherence to high standards. The ideal candidate will have at least 6 years of related work experience, including experience in food preparation, cooking techniques, and kitchen operations. Supervisory experience is a plus. Strong communication and teamwork skills are essential for success in this role as a Chef de Partie. Responsibilities of a Chef de Partie Maintain adherence to sanitation/health regulations and requirements. Prepare ingredients for cooking, including portioning, chopping, and storing food. Prepare and cook food according to recipes, quality standards, and presentation standards. Monitor food quality while preparing food. Weigh, measure, and mix ingredients according to recipes or personal judgment. Ensure proper portion, arrangement, and food garnish to be served. Anticipate and communicate any assistance needed during busy periods. Be aware of food and labor costs and monitor food levels to minimize waste. Direct and assist Stewards to maximize clean-up efficiency. Use kitchen tools safely and appropriately. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Follow all company and safety and security policies and procedures. Skills and Qualifications to become a Chef de Partie High school diploma or G.E.D. equivalent. At least 6 years of related work experience. 1 year of supervisory experience is required. Knowledge of food preparation techniques and kitchen operations. Ability to work in a fast-paced environment. Strong communication and teamwork skills. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. As a Chef de Partie, you'll be part of a diverse and inclusive team. Learn more about food safety regulations at FDA Website and culinary techniques on Escoffier.
Director of Revenue
Marriott
Marriott is seeking a highly motivated and experienced Director of Revenue to join our dynamic team. This role is crucial for maximizing total revenues and profit associated with guest rooms across our lodging products. The ideal candidate will be responsible for pricing, positioning, and inventory management within their area of purview. This is a great opportunity to contribute to hotel revenue optimization. Driving Hotel Revenue Optimization as Director of Revenue As a Director of Revenue, you will develop and recommend sales strategies for pricing transient customers, wholesale, and group segments. Identifying new revenue opportunities and effectively communicating sales strategies and pricing to all key stakeholders is essential. You'll be a key player in hotel revenue optimization efforts. Analyze information to identify current and potential problems and propose solutions. Analyze period-end data to identify trends and obstacles to achieving goals. Generate updates on transient segments and continually analyze booking patterns. Maintain accurate reservation system information and check distribution channels regularly. Key Responsibilities for Hotel Revenue Optimization Analyzing and Reporting Revenue Management Data Managing Revenue Management Strategy Building Successful Relationships with stakeholders Analyzing and Reporting for Hotel Revenue Optimization The Director of Revenue will analyze weekly and monthly STAR information to assist in analyzing past strategies. Identifying areas needing improvement and developing strategies to capture available market share are critical to hotel revenue optimization. The role involves generating yearly room revenue budgets and providing critical input to property leaders for development of market sales strategy. Visit Marriott's corporate site for more information about our locations. Building Relationships for Hotel Revenue Optimization A key component of this role is building successful relationships. The Director of Revenue will communicate brand initiatives, demand, and market analysis to hotels, clusters, franchise partners, and owners. Developing constructive working relationships and maintaining them over time is crucial for hotel revenue optimization and overall success. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. For more information about equal employment opportunity, please visit the EEOC website. Learn more about Marriott's commitment to diversity and inclusion on our inclusion and belonging page.
Houskeeper (Hotel Cleanliness Expert)
Marriott
The Importance of Hotel CleanlinessMaintaining high standards of hotel cleanliness is paramount to guest satisfaction. A clean and well-maintained environment ensures guests feel comfortable and safe, which directly impacts their overall experience. Our Guest Environment Experts play a crucial role in upholding these standards.Ensuring all rooms are thoroughly cleaned and sanitized.Maintaining cleanliness in public areas, including lobbies and hallways.Responding promptly to guest requests related to cleanliness.Marriott's Commitment to Hotel CleanlinessMarriott International is committed to providing exceptional service, and hotel cleanliness is a key component of this commitment. We invest in training and resources to ensure our Guest Environment Experts have the tools they need to succeed. Learn more about Marriott's commitment to quality.Responsibilities of a Cleanliness ExpertAs a hotel cleanliness expert, you will be responsible for:Cleaning and sanitizing guest rooms and suites.Stocking and maintaining housekeeping carts.Responding to guest requests for additional amenities or services.Reporting any maintenance issues or safety hazards.Following all company policies and procedures.For information about hygiene standards, you can visit the CDC website.