Hilton
About Hilton
Welcome to Hilton: Where Hospitality Meets Opportunity
At Hilton, we believe that hospitality can be a force for good. For over a century, we've been opening doors and connecting people through extraordinary experiences. We are a leading global hospitality company, with a portfolio of 19 world-class brands comprising nearly 7,000 properties in 122 countries and territories. From luxurious resorts to extended-stay suites, Hilton offers a wide range of career paths, allowing you to grow and thrive within our diverse and inclusive environment.
Why Choose a Career at Hilton?
- Growth and Development: We are committed to your professional development. Hilton offers extensive training programs, mentorship opportunities, and leadership development initiatives to help you reach your full potential.
- A Culture of Care: We foster a supportive and inclusive workplace where every team member is valued and respected. We believe in creating a positive and empowering environment where you can be your best self.
- Global Opportunities: With properties around the world, Hilton offers exciting opportunities for international travel and career advancement. Explore new cultures and broaden your horizons while building a fulfilling career.
- Exceptional Benefits: We offer a comprehensive benefits package, including competitive salaries, health insurance, paid time off, and team member travel discounts.
- Making a Difference: Be part of a company that is committed to sustainability and social responsibility. Hilton is dedicated to making a positive impact on the communities we serve.
Join the Hilton Family
Whether you're passionate about providing exceptional guest service, driving innovation, or leading teams, Hilton has a place for you. Explore our open positions and discover the possibilities that await you. Your dream career in hospitality starts here.
Open Positions
Guest Service Agent / Associate Omani only
Hilton
What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? SUMMARY OF POSITION Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards. Reporting Line: Front Desk Supervisor > Reception Manager > Guest Operations Manager Summary of Responsibilities: Execute duties as assigned by the management, FOM or the GS Supervisor FO. To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests. Ensure all FO areas (Front Desk, Luggage Room & Lobby area) are clean and tiddy. To ensure working area is properly stacked with operational stationary and request additional whenever required. Monitor the FO stocks and action accordingly. Ensure The Shop is properly stacked with goods and communicate with F&D if further action is required. Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day. To work, maintain & exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms & Meals), Stay Experience, KIPSU & Guest preferences (CRM). To be an ambassador of the Front Office and the hotel, in and outside the work place. To respect, Promote and follow “Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In & Out experience as well as handling guest complaints & guest requests. Ensure assisting the guests in all possible ways (Hotel Information, City Information & Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require). Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future. To offer a warm welcome to all guests and to ensure that they enjoy...
Bell Captain
Hilton
What will I be doing? As a Bell Captain, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Greet and escort arriving and departing guests to and from their accommodations Retrieve and transport guest luggage Inspect guest rooms and acquaint guests with these rooms and their features Respond to guest inquiries and requests in a timely, friendly and efficient manner Organize and store luggage, as needed, according to guidelines Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Recruit, interview and train team members Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Assist in the maintenance, appearance and functionality of equipment What are we looking for? A Bell Captain serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Previous customer service experience in a supervisory role The ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal, personal presentation and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A passion for delivering exceptional levels of Guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Telephone Operator
Hilton
What will I be doing? As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Accept and deliver all messages correctly and promptly for both Guests and management Ensure all wake up calls take place at the correct time Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate Handle emergency calls immediately and relay comprehensive and accurate information, as required Demonstrate a high level of customer service at all times Comply with hotel security, fire regulations and all health and safety legislation Attend appropriate training courses, when required Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity Follow company brand standards Assist other departments, as necessary What are we looking for? Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills, especially on the telephone Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer-focused industry What will it be like to work for Hilton? Hilton is the leading global hospitality company...
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