Team Lead Account Management - Local Shops - Oman

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary

We are looking for a Team Lead Account Management - Local Shops to join our team in Oman and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

What’s On Your Plate?

• Monitor and maintain partner order growth, net fail rate and net take rates, through team priorities
• Produce metrics which provide visibility on the progress of work assignments and team performance.
• Ensure achieving the monthly NCR and account management targets.
• Responsible for commission renegotiations.
• Manage the team to ensure that work is properly allocated and completed in a timely and accurate manner.
• Monitor, guide and manage the team for optimum performance.
• Collaborate with the team to accomplish all daily tasks on time with a high level of quality.
• Handle communication with the team, live meetings, email correspondence, reporting, etc.
• Assign and monitor the tasks to complete appropriate work assignments.
• Management for reporting and support.
• Collaborate with the Marketing, Logistics and Finance team to ensure an effective sales cycle and resolve key issues escalated.
• Lead on new projects, initiatives required across the Local shops
• Monitor overall departmental OKR progress, identify gaps against targets, and develop strategies to ensure successful achievement of key results.
• Recognize and appreciate team members for strong performance, while supporting those who are behind through structured improvement plans.
• Conduct monthly one-on-one connects with team members to strengthen leadership effectiveness, team accountability, and reporting discipline.

Qualifications

What Did We Order?

• Bachelor’s Degree within Business Administration or any other related field.
• Minimum of 5 years of experience within Sales and being able to set targets.
• Leadership & Team Management Skills is a must
• Negotiation Skills.
• Problem Solving Skills.
• Decision Making Skills.
• Planning and Organizing Skills.
• Ability to meet deadlines and be flexible in working.
• Fluent in both languages Arabic and English.
• Communication skills (Written and Verbal).
• Excel & Data Analysis Skills.