Sr. Manager Operations - tmart

Job Description

We’re looking for a Senior Operations Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

• Managing the full operations end to end (team operations, inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related).
• Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
• Pick-Pack process: Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.
• Property / Asset management: Proper management of the property and facility, plus asset management and tracking.
• Expense Control: Identify potential opportunities to reduce expenses with same operational efficiency.
• Maintenance related: Define the guidelines for all engineering and maintenance tasks / equipment / key activities i.e. outsourcing VS internal services, local VS regional contracts, preventive maintenance plan, etc.
• Managing Productivity, work standards, and development of store staff.
• Monitoring and managing the store costs VS budget for the section.
• Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).
• Monitoring financial and operational performance of each store and initiating required actions for improvement.
• Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.
• Developing action plans with the department manager to address weak areas in need of improvement.
• Instituting training and developmental programs for staff and monitoring effective implementation.
• Monitoring product range availability according to selected store product range.
• Develop preventive and regular maintenance plans.

What did we order?

• You have at least 10+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers, in an international setting. If you have worked for a fulfilment, e-commerce, FMCG retail business it is a plus.
• You have built teams and led cross-functional projects at scale.
• You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
• You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.
• You are someone energized by the unknown and look forward to learning each day on the job.
• You have excellent analytical and communication skills, and always like to be hands-on with several tools.
• Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.