Sales Officer, DS2 - Al Rashed
Gulf BankJob Description
About the Role
Gulf Bank is seeking a dynamic and results-oriented Sales Officer, DS2 to join our team in Kuwait City. The Sales Officer will be responsible for supporting sales activities, ensuring sales quality, and providing administrative support to the sales team. This role is crucial in driving the sales process, maintaining compliance, and ensuring customer satisfaction.
Key Responsibilities
- Sales Support & Coordination
- Check all applications using the department system.
- Log and monitor application deficiencies to drive the efficient sales process, and ensure compliance with KYC and operational standards.
- Follow up for error logs, escalate deficient trends to senior management.
- Distribute leads and referrals from CCC, LMS, follow up on action taken, and update LMS accordingly.
- Sales Quality
- Perform service quality follow-up for KYC checks and ensure compliance with GB sales and service quality guidelines.
- Track declines to ensure the quality of targeted segments.
- Track application deficiencies to drive an efficient sales process, and ensure compliance with KYC & operational standards.
- Follow up, monitor, and track product non-activation/loan returns to safeguard against fictitious sales.
- Escalate negative trends for specific salespersons and/or team leaders to the Sales Manager for further actions.
- Conduct after-sales follow-up to ensure customer satisfaction.
- Admin Support
- Add customers on the Civil Service Commission system to ensure the completion of the salary account process.
- Process and track all Ci-net inquiries and uploading, and keep relevant files and records.
- Process all e-loans applications for central sales on the system and ensure that all loan documentation is checked and originals are forwarded to CBCC.
- Process all cards through the scanned cards procedure and ensure all reports and documentation are kept updated and originals are forwarded to CPD.
- Compliance & Procedures
- Work within risk policies and procedures to minimize error ratios and customer frauds.
- Follow all operational guidelines and procedures for quality work.
Qualifications and Experience
- Bachelor's Degree in Business Administration, Marketing, Finance, or a related field.
- 2-3 years of experience in sales, preferably in the banking or financial services sector.
What We Offer
- Competitive Salary
- Health Insurance
- Visa Sponsorship
- Training and Development Opportunities
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