Sales Manager

Job Summary

Based at InterContinental Muscat the sales manager will be responsible for managing an account portfolio with the aim to generate and maximize hotel revenue and market share. Key to this role is building relationships and developing networks within the accounts portfolio in order to increase revenue and conversion. Where applicable, this role will also involve the management and coaching of a team of Sales Executives and Sales Coordinators.

A Little Taste of Your Day-to-Day:

Every day is different, but you’ll mostly be:

• Proactively solicit new business from corporate accounts through direct sales efforts, networking, and sales calls.
• Manage a portfolio of existing corporate clients to ensure satisfaction and repeat business.
• Conduct sales presentations, site inspections, and client entertainment, as necessary.
• Negotiate rates and contractual terms within hotel guidelines to secure bookings.
• Collaborate with Revenue Management to ensure pricing strategies are competitive and aligned with market demand.
• Develop and execute account plans for key accounts to maximize revenue opportunities.
• Maintain accurate records of sales activities and client interactions in CRM systems.
• Prepare sales reports, forecasts, and performance reviews regularly.
• Attend industry events, trade shows, and networking functions to represent the hotel and generate leads.
• Work closely with the operations and event teams to ensure seamless service delivery and client satisfaction.
• Validate of the potential of assigned accounts and create account plans as per the IHG hotels standard operating procedures.
• Develop the assigned account portfolio to meet set goals and maximize profitability.
• Gather information on current and prospective clients / contacts to generate incremental business.
• Maintain effective control of sales expenses.
• Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures.
• Provide feedback to management on changing market conditions, including competition and market trends.

What We Need From You:

Degree or Diploma in Marketing, Business or Hospitality Management desired, and 2 – 4 years of relevant Sales experience in Hospitality or a related service industry.

Expected to possess the following skills:

• In-depth knowledge of sales principles and techniques
• Effective communication and negotiation skills
• Strong knowledge of hotel products, rates and marketing programmes
• Excellent PC skills (including MS Office)
• Ability to develop strong relationships with customers and other stakeholders
• Knowledge and experience of Sales Systems (i.e. Delphi; Opera; etc.) is advantageous

What You Can Expect From Us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family....