Manager Operations - Local Shops

Company Overview

Talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. Operating in around 65 countries worldwide and headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for an Operations Manager to join our team and be part of our growth. If you're a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

Key Responsibilities

• Manage and improve Local Shops operations through vendor management, optimizing processes & best practices, and developing a strong local operations team.
• Drive operational efficiency to support sales and growth locally.
• Oversee internal teams within Vendor Content, Vendor Operations, and outsourced content scanning teams.
• Be accountable for Local Shops operational performance including both commercial and operational KPIs.
• Work with the Head of Local Shops to shape the strategy and plan to achieve targets, ensuring regular reviews.
• Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities, and opportunities.
• Collaborate with the Regional Ops team as the local market stakeholder; highlight opportunities and share local initiatives.
• Work closely with key accounts on performance, opportunities, and leverage relationships to build local market insights.
• Scope and deliver local initiatives to improve ops metrics quantified with data analysis.
• Drive the team to deliver consistent results and improvements across all Local Shops verticals.
• Consistently review performance, highlighting successes and areas of improvement supported by target action plans.
• Expert in local operational process/procedures—continually evaluating, simplifying, and auditing compliance.
• Innovate where product/processes are not available and challenge ways of working.
• Lead by example and provide in-depth training to the team.
• Drive team focus on objectives by building a cohesive, results-driven team.
• Share best practices and successful initiatives with other markets.

Qualifications

• 3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry.
• High proficiency in data analysis is a must-have.
• Demonstrated experience with cost control, warehouse operations, inventory management, and root cause analysis.
• High-level stakeholder management experience with the ability to influence across functions.
• Strong grasp of operational processes and procedures, with a passion for continuous improvement and compliance auditing.
• Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards effectively.
• Commitment to leading by example and developing your team through in-depth training and mentorship.