F&B Director
Hire FellowsJob Description
About the Role
The operational leader responsible for delivering exceptional food and beverage experiences across the club. The Food & Beverage Operations Director oversees the day-to-day performance of all F&B outlets, banquets, and events, ensuring operational excellence, outstanding member and guest satisfaction, financial performance, and a high-performing service culture. The role is instrumental in supporting the club's hospitality offering across daily operations and large-scale events (golf tournaments, weddings, corporate functions, etc).
Key Responsibilities
1. Food & Beverage Operations
- Lead the day-to-day operation of all food and beverage outlets, ensuring efficient and seamless service delivery
- Maintain consistently high standards of service, presentation, cleanliness, and guest experience
- Develop, implement, and continuously improve operational procedures and service standards
- Coordinate closely with kitchen, stewarding, procurement, and facilities teams to ensure smooth operations
- Actively manage service during peak trading periods and high-profile club events
2. Events & Banquet Operations
- Oversee food and beverage operations for tournaments, weddings, corporate functions, member events, and private celebrations
- Collaborate with the Events team to ensure successful planning and flawless execution
- Ensure appropriate staffing, equipment, and operational readiness for large-scale events
- Maintain exceptional service standards across both day-to-day operations and special events
3. Team Leadership & People Management
- Lead, coach, and develop supervisors and operational teams across multiple outlets
- Build a strong service culture focused on hospitality, accountability, and continuous improvement
- Manage workforce planning, scheduling, and staffing levels in line with operational demand
- Conduct regular performance reviews, coaching sessions, and training initiatives
- Foster collaboration between front-of-house and back-of-house teams
4. Financial & Operational Performance
- Manage departmental budgets while controlling labour, food, and beverage costs
- Monitor operational performance through KPIs and management reporting
- Identify opportunities to improve efficiency, increase revenue, and reduce waste
- Ensure inventory, purchasing, and stock control processes are effectively managed
- Support forecasting and business planning alongside senior management
5. Member & Guest Experience
- Champion a service-first culture that delivers exceptional member and guest satisfaction
- Respond proactively to feedback and resolve service issues in a timely and professional manner
- Continuously identify opportunities to elevate the club's hospitality offering
- Build strong relationships with members and regular guests to enhance loyalty and engagement
6. Compliance & Quality Assurance
- Ensure full compliance with food safety, hygiene, and health & safety regulations
- Maintain HACCP standards and ensure all operational procedures are consistently followed
- Conduct regular operational audits across all outlets
- Ensure compliance with company policies, licensing requirements, and brand standards
Candidate Profile
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline
- 5–8+ years' experience in food and beverage operations within hotels, resorts, golf clubs, country clubs, or other high-volume hospitality environments
- Minimum 3 years in a leadership role managing multiple outlets and large operational teams
- Demonstrated experience overseeing banquet, conference, or large-scale event operations
- Strong commercial acumen with experience managing budgets, labour costs, and food & beverage profitability
- Experience using hospitality POS systems and Microsoft Office; familiarity with ERP systems is advantageous
- HACCP or Food Safety certification is desirable
Core Competencies
- Operational leadership and execution
- Guest-centric mindset with a passion for service excellence
- Commercial and financial acumen
- Team leadership, coaching, and people development
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