Hire Fellows
Hire Fellows Recruitment Vitals
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About Hire Fellows
About Hire Fellows
Hire Fellows is a modern recruitment and talent acquisition platform built to connect skilled professionals with companies that value their expertise. Founded with the vision of transforming how hiring works, Hire Fellows combines innovative technology with personalized service to match the right people with the right opportunities. Whether you are a job seeker looking for your next career move or an employer searching for exceptional talent, Hire Fellows delivers a streamlined, transparent, and efficient experience.
Our Mission
At Hire Fellows, the mission is simple yet powerful: empower careers and strengthen organizations by making hiring smarter, faster, and fairer. The platform leverages advanced matching algorithms, industry insights, and a curated network of professionals to ensure every placement benefits both candidates and employers. From startups to established enterprises, Hire Fellows supports businesses across diverse industries including technology, finance, healthcare, marketing, and design.
Why Work at Hire Fellows
Hire Fellows fosters a dynamic, inclusive, and collaborative work culture where innovation thrives. Employees enjoy working in an environment that values creativity, continuous learning, and professional growth. The team is passionate about helping people succeed, and that passion translates into meaningful work every day.
- Flexible remote and hybrid work arrangements
- Competitive compensation and performance bonuses
- Comprehensive health and wellness benefits
- Generous learning and development programs
- Collaborative, supportive team culture
- Opportunities to make a real impact on people's careers
Join the Team
Working at Hire Fellows means being part of a purpose-driven organization that truly changes lives. If you are enthusiastic about recruitment, technology, or business development, Hire Fellows offers an exciting career path with room to grow, lead, and innovate. Discover open positions and start your journey with a company that believes in the power of people.
Open Positions
Hospitality & Guest Experience Manager
Hire Fellows
About the RoleThe Hospitality & Guest Experience Manager is the custodian of the club's member and guest experience. Responsible for delivering a world-class hospitality offering, this role ensures every touchpoint reflects the standards of a five-star private club. Combining exceptional relationship management with operational oversight, the role builds strong connections with members while driving service excellence across all facilities, departments, and events.Key ResponsibilitiesMember & Guest ExperienceBuild meaningful relationships with members, understanding their preferences, expectations, and feedbackEnsure every member interaction reflects the standards of a luxury private clubPersonally engage with members throughout the club, maintaining a visible presence across facilitiesResolve member concerns promptly, professionally, and with a service recovery mindsetIdentify opportunities to surprise and delight members through personalised experiencesAct as the primary hospitality ambassador for members, guests, VIPs, and visiting delegationsHospitality Operations & Service ExcellenceEstablish, implement, and continuously improve hospitality standards across all member-facing areasConduct regular inspections of restaurants, golf facilities, locker rooms, lounges, reception, academy, retail, and public spacesEnsure facilities consistently meet the highest standards of cleanliness, presentation, ambience, and readinessDevelop service standards, SOPs, and quality assurance processes aligned with luxury hospitality best practicesMonitor daily operations to ensure a seamless member journey across every departmentCross-Functional Service LeadershipPartner closely with Food & Beverage, Golf Operations, Facilities, Housekeeping, Events, Membership, and Reception teamsCoordinate operational readiness for tournaments, corporate events, weddings, VIP visits, and member functionsIdentify service gaps and lead cross-department initiatives to improve the overall club experiencePromote collaboration and accountability for service excellence across the organisationQuality Assurance & Continuous ImprovementDevelop and monitor guest experience KPIs, member satisfaction metrics, and service quality standardsConduct regular mystery audits and operational walkthroughsAnalyse member feedback, complaints, and trends to identify improvement opportunitiesLead service improvement projects and monitor implementation across departmentsBenchmark the club against leading luxury hospitality and private club standardsTraining & Service CultureChampion a hospitality-first culture throughout the organisationDesign and deliver customer service training programmes for all member-facing employeesCoach managers and supervisors on luxury service delivery and member engagementRecognise and celebrate exceptional service across teamsClub Ambience & Member EngagementOversee the overall atmosphere and presentation of the clubWork with Marketing, Membership, and Events teams to enhance member engagement initiativesSupport the delivery of exclusive member experiences and hospitality activationsRequirementsBachelor's degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related discipline5-8+ years' experience in luxury hospitality, private clubs, five-star hotels, luxury resorts, or premium lifestyle destinationsProven experience in guest relations, front office, or membership services
F&B Director
Hire Fellows
About the RoleThe operational leader responsible for delivering exceptional food and beverage experiences across the club. The Food & Beverage Operations Director oversees the day-to-day performance of all F&B outlets, banquets, and events, ensuring operational excellence, outstanding member and guest satisfaction, financial performance, and a high-performing service culture. The role is instrumental in supporting the club's hospitality offering across daily operations and large-scale events (golf tournaments, weddings, corporate functions, etc).Key Responsibilities1. Food & Beverage OperationsLead the day-to-day operation of all food and beverage outlets, ensuring efficient and seamless service deliveryMaintain consistently high standards of service, presentation, cleanliness, and guest experienceDevelop, implement, and continuously improve operational procedures and service standardsCoordinate closely with kitchen, stewarding, procurement, and facilities teams to ensure smooth operationsActively manage service during peak trading periods and high-profile club events2. Events & Banquet OperationsOversee food and beverage operations for tournaments, weddings, corporate functions, member events, and private celebrationsCollaborate with the Events team to ensure successful planning and flawless executionEnsure appropriate staffing, equipment, and operational readiness for large-scale eventsMaintain exceptional service standards across both day-to-day operations and special events3. Team Leadership & People ManagementLead, coach, and develop supervisors and operational teams across multiple outletsBuild a strong service culture focused on hospitality, accountability, and continuous improvementManage workforce planning, scheduling, and staffing levels in line with operational demandConduct regular performance reviews, coaching sessions, and training initiativesFoster collaboration between front-of-house and back-of-house teams4. Financial & Operational PerformanceManage departmental budgets while controlling labour, food, and beverage costsMonitor operational performance through KPIs and management reportingIdentify opportunities to improve efficiency, increase revenue, and reduce wasteEnsure inventory, purchasing, and stock control processes are effectively managedSupport forecasting and business planning alongside senior management5. Member & Guest ExperienceChampion a service-first culture that delivers exceptional member and guest satisfactionRespond proactively to feedback and resolve service issues in a timely and professional mannerContinuously identify opportunities to elevate the club's hospitality offeringBuild strong relationships with members and regular guests to enhance loyalty and engagement6. Compliance & Quality AssuranceEnsure full compliance with food safety, hygiene, and health & safety regulationsMaintain HACCP standards and ensure all operational procedures are consistently followedConduct regular operational audits across all outletsEnsure compliance with company policies, licensing requirements, and brand standardsCandidate ProfileBachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline5–8+ years' experience in food and beverage operations within hotels, resorts, golf clubs, country clubs, or other high-volume hospitality environmentsMinimum 3 years in a leadership role managing multiple outlets and large operational teamsDemonstrated experience overseeing banquet, conference, or large-scale event operationsStrong commercial acumen with experience managing budgets, labour costs, and food & beverage profitabilityExperience using hospitality POS systems and Microsoft Office; familiarity with ERP systems is advantageousHACCP or Food Safety certification is desirableCore CompetenciesOperational leadership and executionGuest-centric mindset with a passion for service excellenceCommercial and financial acumenTeam leadership, coaching, and people development
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