Collection Officer

Role Overview:

• The role holder is responsible for invoices submission to our customers, follow-up with the customers on their outstanding/due balances, ensuring timely collection of dues, using company policies and systems available.
• The role holder is responsible of a designated portfolio, monthly targets, including risks & reversals, with all customers to be followed & updated monthly on the designated company AR system.
• The role holder is responsible to build and maintain customers relations, visiting customers and solve any related disputes with the customers.

On a typical day you will:

• Submitting invoices to customers and making sure customers required documentation are attached.
• Communicate with customers to follow-up overdues using all available methodologies (Calls, E-Mails & Visits).
• Reconciliation of accounts, understand customers disputes, communicate internally with stakeholders to facilitate a successful resolving of customers disputes.
• Update AR system for all customers portfolio handled with the actions taken per each follow-up
• Sending dunning letters to customers as per company credit policy.
• Prepare reports as needed using MS excel.

What You Will Need to be Successful:

• Bachelor’s / Diploma degree in Finance/Accounting or equivalent
• 3 – 5 years of experience in Accounts Receivables / Debts Collection / Credit Control
• Problem solving & time management skills
• Speak, read & write English & Arabic languages
• Good computer & MS excel skills
• Have experience in using ERP systems
• Detailed oriented with strong communications and customer relation skills