Collection Officer

Job Summary

The Collection Officer is responsible for managing accounts receivable, ensuring timely collection of outstanding payments, and maintaining positive relationships with customers. The role supports cash flow management, minimizes credit risk, and ensures adherence to the companys credit policies.

Responsibilities:

• Accounts Receivable Management
  • Monitor outstanding customer balances and aging reports.
  • Ensure timely follow-up on overdue invoices.
  • Maintain accurate records of collections and payment agreements.
• Payment Collection & Reconciliation
  • Contact customers via phone, email, or in person to secure payment.
  • Process incoming payments and reconcile against invoices.
  • Coordinate with finance and sales teams to resolve payment discrepancies.
• Credit Risk Monitoring
  • Assess customer creditworthiness and flag potential risks.
  • Review and enforce credit limits and payment terms in line with company policy.
  • Recommend actions for delinquent accounts, including escalation if necessary.
• Reporting & Documentation
  • Prepare weekly and monthly collection reports, including overdue analysis and cash forecasts.
  • Maintain accurate records of collection activities and communication with customers.
  • Provide documentation to support audits and management reporting.
• Customer Relationship Management
  • Build and maintain professional relationships with customers to facilitate smooth collections.
  • Handle customer inquiries and disputes regarding invoices or payments professionally.
  • Collaborate with the sales team to ensure collection strategies are aligned with customer agreements.