As a Customer Care Assistant within Qatar Aircraft Catering Company, you will play a crucial role in ensuring customer satisfaction. This position involves providing general administrative support and handling customer complaints with the goal of achieving swift customer complaint resolution.

Providing Excellent Customer Complaint Resolution

In this role, you’ll promote high standards of corporate values through various channels, including correspondence, telephone, and personal contact. You will manage confidential and sensitive issues, necessitating discretion and tact. Effective customer complaint resolution is a key performance indicator.

Responsibilities include:

• Perform administrative and operational support to the department.
• Coordinate external visitor’s unit visits and ensure customer requests are addressed appropriately.
• Provide timely and accurate responses to internal/external customer queries via phone, email, or in person.
• Respond to customer-related complaints and Voyage Reports (VR) promptly, assisting and explaining procedures and policies.
• Ensure all interactions are handled professionally and escalate complex or unresolved customer complaints to the appropriate department.
• Assist in preparing presentations and documentation for meetings, attending departmental meetings, taking detailed and accurate minutes, and distributing them promptly.
• Monitor office supplies and equipment, placing orders as necessary and ensuring adequate stock levels.

Skills for Effective Customer Complaint Resolution

To succeed in this role, you’ll need a customer-focused attitude, keen attention to detail, and excellent interpersonal skills. Strong verbal and written communication skills are essential, as is proficiency in Microsoft Office. Your ability to manage administrative tasks, such as scheduling meetings and taking minutes, will also be vital. Effective customer complaint resolution requires a blend of these skills.

Qualifications:

• High School Qualification / Bachelor’s Degree or Equivalent with minimum 1 year of relevant experience
• Customer focused attitude
• Keen attention to detail
• Effective interpersonal skills
• Excellent verbal and written communication skills
• Strong team focus and commitment attitude
• Proficiency in Microsoft Office (Word, Excel, Outlook and Power Point)
• Experience in handling administrative tasks (scheduling meetings, taking minutes and managing records)

Join Qatar Airways for Superior Customer Complaint Resolution

Join Qatar Airways and become part of an extraordinary story. Here, you’ll find infinite opportunities to grow and work on rewarding challenges. Be a part of our future and contribute to our international community. If you are passionate about customer complaint resolution and have the required skills, we encourage you to apply.

Learn more about customer service best practices and the importance of customer support to enhance your skills. Read more about Qatar Airways and its commitment to excellence.