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Little Thinking Minds
About Us:Building on this global mission to revolutionize education, Little Thinking Minds is transforming Arabic literacy for the future. As a premier K-12 digital literacy platform across the MENA region and beyond, Little Thinking Minds offers a suite of award-winning tools, interactive content, and gamified experiences designed to make learning Arabic exciting and impactful. Through adaptive learning platforms and dedicated teacher-support resources, they bridge critical literacy gaps and inspire a lifelong love for reading by providing continuous visibility into student progress to support and celebrate their learning journey.Your Team:CSMs at Little Thinking Minds work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross functionally with our Support, Product, Engineering, Content and Finance teams on escalating issues, discovering trends, and more.Your Role:A CSM at LTM owns the post-sales relationship with schools and school groups to ensure we are delivering on the value and promise of Seesaw/LTM solutions for educators, students, and families. Not only do we direct customers to value throughout the year, we manage subscription renewals and expansions. CSMs at LTM understand how to serve and sell into the K-12 education market.Your Responsibilities:Act as the main point of contact for assigned schools and partnersBuild strong, long-term relationships and ensure customer satisfaction and adoptionOwn the renewal and expansion process for your portfolioUnderstand school budgets and procurement processesConduct monthly check-in calls and onsite meetings with schoolsMonitor usage and, if usage is low, proactively schedule meetings to improve adoption by offering multiple solutions such as:CompetitionsTeacher workshopsParent workshopsIdentify opportunities for expanding usage across grades, departments, or additional productsCollaborate with Sales/Account teams to support upsell and cross-sell opportunitiesPlan and execute the Monthly TRP (Teacher Reward Program)Plan and run Ramadan competitions with schools and support in managing and announcing winnersOrganize and conduct end-of-year ceremonies, including:Managing schedulesVisiting schoolsCoordinating logisticsSupport schools by arranging meetings with Content and Product teams whenever neededCollect feedback from schools and share insights with internal teams