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Nominated Postholder - Security (Bahrain AOC)
BEOND
About BEONDBeond is the world's first premium leisure airline, redefining leisure travel through a premium flying experience. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the Bahrain Civil Aviation Affairs (BCAA).Role OverviewWe are seeking a Nominated Postholder Security (NPSeM) to play a key role in the certification, launch and ongoing oversight of our Bahrain operation, based in Manama. The Nominated Postholder Security is appointed by, and reports to, the Accountable Manager.Key ResponsibilitiesEnsure aviation-security compliance across the AOC and remain in compliance with the Bahrain National Civil Aviation Security Programme and applicable Bahrain ANTR and BCAA security requirements.Establish, maintain and implement the operator's Aircraft Operator Security Programme (AOSP) and set the company's security standards and policy.Define the Security budget and ensure sufficient resources are allocated to the size and complexity of the operation.Oversee security training and awareness for crew and staff, and ensure security procedures are applied at all stations, taking corrective action where needed.Manage the identification, assessment and mitigation of security threats and risks.Lead the security response to acts of unlawful interference under the Emergency Response Plan.Issue the Aircraft Operator Security Programme and liaise with BCAA, airport authorities and ground-handling providers on security matters.Implement the department SMS under the NPSM.Mandatory RequirementsThorough knowledge of the AOC holder's aviation-security concept and the operator's security programme and applicable BCAA security requirements.At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position.Knowledge of the applicable Bahrain ANTR and BCAA security requirements, the National Civil Aviation Security Programme and ICAO Annex 17 requirements.Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system.Must be acceptable to BCAA following formal assessment.Desirable RequirementsRecognised aviation-security qualification (e.g. AVSEC management) and security-programme development experience.Experience managing security arrangements across multiple stations or in a new-AOC stand-up.Fluent English; Arabic and regional market experience advantageous.What We OfferA competitive package with relocation support where applicable.The opportunity to build a premium airline certificate from the ground up.Be part of a fast-growing multi-AOC group.
Customer Experience Agent | Qatar Aviation Services | Qatar Airways Group
Qatar Airways
About the RoleAs a Customer Experience Agent with Qatar Aviation Services (QAS), a subsidiary of Qatar Airways Group, you will provide consistent quality of service and exceptional assistance to all customers at designated areas such as check-in counters, boarding gates, API tasks, VIP and Amiri Operations, transfer desk offices, ramp, Lost & Found, crew terminal, porterage services, trolley services, and Customer Care (PwD) section. You will ensure compliance with service standards, safety, and security procedures in line with customer airline requirements and local authority regulations.Key Operational ResponsibilitiesCheck-in passengers following QAS Standards and ProceduresFloor walking and queue managementManage passenger flow at Immigration/Security Screening pointsHand baggage control and special baggage handlingLost & Found operationsBoarding passengers according to operational standardsTransfer desk and passenger arrivals servicesCustomer Care assistance for Persons with Disabilities (PwD)Porterage and trolley services managementAPI check-in and boarding for VIP and Amiri passengersCrew terminal services supportDocumentation and administrative assignmentsCoordination & ReportingCoordinate with internal and external departments (QR and other airlines) for smooth operationsReport any illegal, unsafe, or corrupt activities observedSupport line manager during emergencies or operational disruptionsSupport the Qatar Airways Special Assistance ProgramAllocate baby stroller staff and oversee contractor personnelDirect trolley personnel and ensure SLA complianceSubmit daily, weekly, or monthly reports (e.g., Trolley Utilization Report)About YouHigh School Diploma or equivalent qualification required0-2 years of customer service experience (aviation or hospitality preferred)Excellent communication and interpersonal skillsWillingness to work shifts including nights, weekends, and holidaysAbility to remain calm and professional under pressureStrong team coordination and multitasking abilitiesFluent in English; Arabic or additional languages are an advantage