Warranty Administrator – Automotive
Urban Ridge SuppliesJob Description
Job Summary
We are hiring a Warranty Administrator – Automotive to manage the administrative coordination of automotive warranty claims and ensure timely, accurate submissions. The role will act as a key link between the workshop, service teams, customers, manufacturers, and suppliers throughout the claims process.
This position is suited to someone with 2+ years of automotive warranty experience who is highly organized, detail-oriented, and comfortable following up on multiple claims and resolving documentation issues.
Key Responsibilities
- Coordinate the preparation, submission, and processing of vehicle warranty claims.
- Verify claim details, repair documentation, invoices, and supporting information before submission.
- Maintain an accurate and organized warranty claims database and supporting records.
- Communicate with manufacturers and suppliers regarding claim approvals, queries, and rejections.
- Track open claims and proactively follow up to ensure timely resolution.
- Keep customers informed about warranty claim progress where required.
- Coordinate with technicians, workshop staff, and service advisors to obtain accurate claim information.
- Ensure warranty submissions comply with relevant manufacturer policies and procedures.
- Flag inconsistencies, incomplete documentation, unusual claims, or potential fraudulent activity.
- Support the team in improving warranty administration workflows and reducing claim errors.
- Compile basic reports covering claim volumes, pending claims, rejections, and other warranty activity.
Requirements
- High school diploma or equivalent.
- 2+ years of experience in automotive warranty administration, claims processing, or a similar role.
- Solid knowledge of automotive warranty processes and manufacturer requirements.
- Excellent attention to detail and documentation accuracy.
- Strong organizational and follow-up skills.
- Good analytical and problem-solving abilities.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office and automotive warranty/service systems.
- Ability to prioritize multiple claims and meet strict deadlines.
Key Skills
- Warranty Coordination
- Automotive Claims
- Claims Administration
- Manufacturer Liaison
- Claim Documentation
- Workshop Coordination
- Customer Support
- Reporting
- Problem Solving
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