TS Controller (Messaging and Collaboration)

About Your Job:

In this role, you will be managing the day-to-day operation and administration of unified collaboration platform. You will be technically responsible for management of collaboration systems for the Qatar Airways Group. The collaboration platform includes Exchange, Microsoft Skype for Business On-Prem, Microsoft Teams in a hybrid environment, Viva Engage and Cisco WebEx.

Responsibilities:

• Implementation and administration of unified collaboration platforms such as Microsoft 365 stack in native and hybrid environment along with Google Workspace Suite.
• 24x7 based L2/L3 Technical & functional support to unified collaboration technology and its related systems, including incident handling, request management, customer queries and problem management.
• Maintain a highly secure system through proper system configuration and monitoring.
• Ensuring the operational health of the Microsoft 365 Hybrid environment along with Google Workspace and including security, availability, maintenance, performance, interoperability and reliability
• Automation of various tasks for the better management and availability of the systems
• Ensure to maintain data protection, Disaster Recovery procedures, and its up-to-date documentation.
• Perform Capacity Management with continuous monitoring to plan Hardware and Software upgrades.
• Life Cycle management of the system, including timely hardware and software upgrade and replacement.
• Provide technical consultation and guidance to peers, other technical teams, and application development/ support team.
• Maintaining technical documentation for Unified Communication Systems including SOP, Administration and configuration documents.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Knowledge and skills:

• Bachelor's Degree or High School or Diploma in Computer Sciences or equivalent qualification
• 10 years of total IT experience with 5 years of hands-on experience with Microsoft Exchange, Microsoft Teams and SharePoint and Power Platform in native and hybrid environment.
• We are looking for a mature and self-motivated professional with good communication skills, problem-solving skills and ready to work 24x7 in a fast-paced dynamic environment
• Strong knowledge and hands-on work experience in Exchange, Microsoft Teams, SharePoint Online, OneDrive, Power Platform and Microsoft 365 stack in native and hybrid environment.
• Should have experience in administrating Exchange, SharePoint Online, Microsoft Teams, OneDrive, Exchange, Microsoft 365 Groups, Power Platform, and with other Microsoft apps, third-party apps, and custom apps.
• Strong knowledge and hands-on work experience in Google Workspace Suite environment such as Gmail, Google Meet, Google Drive along with Microsoft 365 Hybrid environment.
• Strong knowledge and experience in Active Directory, Google Identity, Azure Active Directory, PowerShell and MS Graph API
• Strong understanding of Microsoft Core Infrastructure like Microsoft Active Directory 2016/2019, Azure Active Directory, Active Directory Federation Systems (ADFS) and Group Policy, Microsoft 365 Groups, Google Identity, Google Cloud Directory Sync, Certificates Management and network concepts including TCP/IP sub netting, voice policies, routing, SMTP, DNS, DHCP, load balancers, etc.
• Ability to create complex PowerShell scripts to automate email operations and management.
• Knowledge on configuration and implementation of monitoring solutions like Microsoft SCOM.