SUPERVISOR

Job Summary

DP World is seeking a dedicated and experienced Supervisor to oversee and manage operational staff and processes. The ideal candidate will be responsible for ensuring efficient operations, effective staff management, and excellent customer service.

Key Responsibilities

• Plan and organize staff requirements to ensure operational needs are met and all procedures are carried out in accordance with SOPs.
• Coordinate scheduling of annual leave plans, liaise with the respective team in all related tasks. Identify potential staff shortfalls and find solutions for adhoc requirements.
• Assist the Operations team in manpower planning, scheduling, etc.
• Serve as a primary point of contact for issues related to quality, customer service, or accidents and mishaps of deployment locations. Monitor, control and manage business operations to meet customer expectations and company goals.
• Coordinate with vendors/suppliers and make necessary arrangements for applying their passes.
• Collect and verify timesheets and ensure timely submission to the concerned department.
• Communicate effectively with the team, coordinate with the operations team and clients for daily and weekly reports.
• Liaise between customer and management to ensure smooth operations delivery.
• Assist in projects by creating assignments, tracking progress, and resolving issues.
• Manage internal and external stakeholder relations.
• Manage the project schedule by identifying work to be done and scheduling the work at the appropriate time.
• Prepare and verify the time and attendance records of the team and monthly inter-departmental reports.
• Prepare and maintain operations documents and reports.
• Prepare monthly review of all contracts in the staffing business.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

Requirements

• Bachelor's Degree in Business Administration, Operations Management, or a related field.
• 3-5 years of experience in operations supervision or a related role.
• Strong understanding of operational processes and staff management.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in relevant software and reporting tools.
• Must be authorized to work in the UAE.