Store Manager - Ray Ban
Chalhoub GroupJob Description
About Chalhoub Group
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
Role Overview
Working as a Store Manager you will be responsible for driving the store business. You will work towards achieving the store sales target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand guidelines and store processes.
Key Responsibilities
Sales & Business Development
- Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
- Define, execute and monitor the store action plan to achieve sales targets and KPIs
- Manage the customer database to build strong relationships with customers and create future potential selling opportunities
- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team
- Think hybrid by leveraging all type of point of sales online and offline
Team Leadership and Development
- Provide a clear vision to the team about the business and store's vision and key directions
- Identify, recruit, develop and retain strong talents
- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed
- Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms
- Ensure performance improvement plans are discussed and documented in a transparent manner
Customer Experience
- Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital)
- Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
Operational Excellence
- Ensure all sales and operational policies and procedures are followed and maintained in the store
- Ensure e-commerce orders are handled efficiently and accurately
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