Sr. Technical Customer Success Engineer
OpenSpaceJob Description
Brief Summary of Role:
We are hiring a Senior Technical Customer Success Engineer based in Dubai to serve as the primary technical escalation point, trusted advisor, and hands-on problem solver for our enterprise customers across the Middle East region. This is a deliberately hybrid role — combining the customer empathy of a Senior CSM, the diagnostic precision of a Technical Support Engineer, and the resourcefulness of someone who can write a Python script or SQL query to get answers fast.
You will own the full post-sale technical relationship for a portfolio of high-value accounts, troubleshoot complex platform and integration issues, and build lightweight tooling and reports that improve both the customer experience and the efficiency of our regional team. Arabic fluency is a hard requirement — many of our most strategic regional customers operate primarily in Arabic, and your ability to engage authentically in both languages is a meaningful differentiator.
What You Will Be Doing:
Customer Success & Technical Support
- Own end-to-end technical relationships for a portfolio of enterprise accounts across the ME region, serving as the senior escalation point for complex, high-impact issues
- Engage customers directly via calls, on-site visits, and remote sessions to troubleshoot challenges including integrations with Procore, ACC, and Revizto; SSO and API configuration; Power BI dashboards; and BIM alignment and GPS registration workflows
- Proactively monitor account health, identify recurring issue patterns, and flag risks to internal teams before they escalate
- Lead structured customer touchpoints including onboarding, QBRs, and usage reviews — always connecting platform capabilities to customer business outcomes
- Maintain a clear weekly status summary of all open cases by account, ensuring nothing falls through the cracks across your book of business
- Track and manage all support cases using Jira or equivalent issue management tools, maintaining detailed logs, priorities, and resolution timelines
Technical & Engineering Work
- Experience in writing and running scripts and SQL queries to answer customer data questions, automate repetitive internal processes, and build lightweight reporting tools for the regional team
- Build and maintain simple internal dashboards or data extracts that surface customer usage trends, support case patterns, and adoption signals
- Collaborate with Engineering by documenting bugs with precise technical context, reproducing issues in staging environments, and bridging the gap between customer-reported problems and engineering investigation
- Support integration troubleshooting at a code level — reading API responses, parsing logs, and identifying root causes beyond standard tier-1 support
- Comfortable reading & modifying scripts in Python, JS, or similar.
- Familiarity with debug logs (mobile crashes, integration traces, server errors).
- Ability to read architectural/construction drawings (floor plans, sections, BIM) is required.
Regional Operations & Collaboration
- Travel to customer job sites and offices across the ME region (~25–30%) to deliver in-person support, training, and onboarding
- Collaborate with Account Executives on renewal and expansion conversations by surfacing usage data and technical validation of business value
- Help build out regional support processes, documentation, and knowledge base content that scale as the ME team grows
What We Are Looking For:
Education and Experience Required:
- 5–7 years of experience in a technical customer success, solutions engineering, or senior technical support role — ideally within SaaS or construction technology
- Demonstrated experience managing a portfolio of enterprise B2B accounts and owning complex technical relationships end-to-end
- Hands-on experience with APIs, SSO configuration, integration troubleshooting, and cloud-based SaaS platforms
- Experience with technical support and issue management tools such as Jira, Zendesk Linear, or other customer ticketing appl...
Get notified of similar jobs
We'll send you an email when jobs similar to "Sr. Technical Customer Success Engineer" are posted.
Related Jobs You Might Like
View all jobs →
Ward Attender
NMC Healthcare
DUTIES AND RESPONSIBILITIES: 1. Assist in patient care and other ward related duties as directed by and under supervision of the staff nurse. 1. Respond quickly to patient’s request for assistance. 2. Assist with patient’s hygiene, elimination, and mobility, physical comfort, eating and drinking needs while observing and reporting any specific changes to the staff nurse. 3. Obtain patient’s height and weight measurement. 4. Assist in the maintenance of cleanliness in all areas including patient’s room within the unit. 5. Assist in the maintenance of supply and storage areas. 6. Transporting specimens to laboratory. 7. Act a messenger as required. 8. Escort patients to and from Radiology Department as directed by nurse on duty. 9. Assist nursing staff in preparing/cleaning patient’s room for admission/discharge. 10. Participates in any scheduled educational activities
Role in Origins - F&B (VAJ)
EMAAR
About The FunctionThis function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell.What You Will Need To SucceedGenuine service personality, with high EQ.Minimum 4 years' experience in Hospitality industry.Minimum 2 years' experience as an F&B specialist in a Supervisory role / similar experience in a 5 star hospitality industry.Minimum of a high school diploma is required / College degree in Hotel Management or a related field.Performance Driven Culture; What Will You Be Measured AgainstOversee and ensure all operational tasks in F&B Service are conducted in line with the service standards and procedures.Coaching and training on-the-job.Providing constructive feedback (on- and off-the-job).Analyzing operations and assigning resources accordingly.Conducting huddles during shifts to ensure seamless communication.Prevent complaints and ensure adequate service recovery where needed.Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.CompetenciesPut Customer FirstDrive for ResultsLearningResilienceAdaptabilityWhat We Believe InAt Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.Customer Focus: Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.Ownership Mindset: No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business.Fast Paced: Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.Talent and Tenacity: Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.Adaptability: We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
Staff Security Engineer, AI & Application Security
Marcura
About the RoleThe Staff Security Engineer, AI & Application Security is the first and only dedicated security engineering hire at Marcura, and is accountable for establishing the company's security engineering capability end to end. Because this is currently the single role focused wholly on security, the mandate is deliberately broad and deliberately hands on: it spans offensive assurance, defensive engineering, secure architecture and technical governance across applications, APIs, cloud infrastructure and the group's growing and varied estate of large language models — commercial APIs, hosted models, and internally integrated AI features.Role PurposeThe role exists to give Marcura an independent, evidence based and continuously improving view of its technical risk, and to make secure delivery the default rather than an afterthought. The role holder personally executes penetration testing and AI red team exercises, designs and hardens defensive controls, reviews architecture early in the delivery lifecycle, defines secure by design patterns for LLM and agentic systems, and acts as trusted advisor to product, engineering, data and operations teams adopting AI.Operating ModelThe role operates within a hybrid model: Marcura retains eSentire as its Managed Detection and Response (MDR) partner and commissions independent external penetration testing, so the role holder is not expected to build a security operations centre or to be the sole source of assurance. Instead, the role holder owns these partnerships technically — directing them, tuning and validating their output, closing the gaps they do not cover, and ensuring internal and external testing are complementary rather than duplicative.Key ResponsibilitiesSecurity Strategy, Roadmap and Prioritisation: Define and maintain a prioritised security roadmap for Marcura in order to ensure that finite capacity in a single security headcount is spent on the highest material risk, by assessing the current posture, setting a small number of clear objectives per period, making explicit decisions on what is done in house versus deferred or delivered via external partners, and building the evidence based case for further investment.Secure Architecture and Design Review: Review the architecture and design of new and changing systems in order to prevent security weaknesses being built in rather than discovered later, by embedding lightweight threat modelling into the delivery lifecycle, defining reusable secure design patterns, and giving teams timely, pragmatic decisions rather than blocking gates.AI and LLM Security Advisory: Act as the group's trusted AI security advisor in order to enable fast, safe adoption of AI across the business, by engaging early in design, defining secure by design patterns for LLM, RAG and agentic systems, and giving teams clear, proportionate guidance rather than blanket restrictions.AI Security Framework and Standards: Build and maintain a practical AI security framework and set of engineering standards in order to make secure AI deployment repeatable and auditable as the estate grows, by aligning to OWASP LLM Top 10, MITRE ATLAS and NIST AI RMF and translating them into concrete controls, checklists and acceptance criteria, and by maintaining a live inventory of deployed models and their controls.Internal Penetration Testing Programme: Establish and personally run Marcura's internal penetration testing capability in order to provide continuous, in depth assurance between and beyond scheduled external tests, by defining scope, methodology, tooling, reporting standards and a prioritised testing calendar covering applications, APIs, cloud infrastructure and internal systems.Ideal Candidate Profile8+ years of hands-on security engineering experienceDemonstrated expertise in penetration testing and red team operationsDeep knowledge of AI/LLM security risks including prompt injection, model manipulation, and agentic system vulnerabilitiesStrong understanding of OWASP LLM Top 10, MITRE ATLAS, and NIST AI RMF frameworksExperience with cloud security across major providers (AWS, Azure, GCP)Ability to operate independently as the sole security hire while building external partnershipsExcellent communication skills to advise engineering, product, data and operations teamsStrategic mindset balanced with deep technical execution capability