Solutions Engineer

About MLabs

• High-growth, venture-backed organization.
• Building a foundational open-source security infrastructure stack for the AI era.
• Backed by premier Silicon Valley investors, including Google and Y Combinator.
• Provides a critical platform used by engineers at leading organizations.

Key Responsibilities

• Technical Advisory: Execute proof-of-concept (PoC) engagements with leads, guiding customers through onboarding and recommending best practices for specific architectures and use cases.
• Customer Success: Ensure new customers are fully activated and satisfied by addressing technical inquiries and resolving points of friction in their workflows.
• Sales Collaboration: Work in tandem with Account Executives to lead technical discovery and product demonstration calls.
• Product Influence: Collect customer feedback and requirements to help shape the user and developer experience (UX/DX) and contribute directly to the product roadmap.
• Content & Community: Host webinars and knowledge-sharing sessions for stakeholders; improve documentation and public-facing technical materials based on real-world customer feedback.
• Account Expansion: Identify opportunities to expand product usage across existing accounts by becoming an expert in the customer’s technical environment.

Qualifications

• Technical Background: Prior experience in software development, systems engineering, or DevOps.
• Communication: Strong written and verbal communication skills with the ability to articulate complex technical concepts to diverse audiences.
• Operational Mindset: A high-ownership mindset and the ability to operate effectively within an ambiguous, fast-scaling environment.
• Location: Must be based within the EMEA region (remote).

Preferred Qualifications

• Familiarity with secrets management tools or developer security platforms.
• Solid understanding of developer workflows and DevSecOps infrastructure.
• Previous experience in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, or Developer Relations).
• Experience supporting enterprise-level accounts and collaborating with senior technical stakeholders.
• Past involvement in developer communities, open-source contributions, or public speaking.

Benefits

• Competitive salary range of $100,000 – $160,000.
• Meaningful equity options and a structured commission plan.
• Fully remote flexibility within EMEA, supported by a world-class team with experience from top-tier firms (e.g., AWS, Figma).
• A defining role in building out future customer success and go-to-market functions as the platform scales.
• Provisions for a professional work-from-home setup and a recurring lunch stipend.
• Opportunities for in-person off-sites, industry conferences, and team gatherings throughout the year.