Solution Engineering manager- Security Balance

Overview

• This role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.
• Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team.
• Uses knowledge to build credibility with customers.
• Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes.
• Leverages knowledge of resources.
• Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams.
• Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources.
• Maximizes area-level capacity and capabilities by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem.
• Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy.
• Coaches and provides support to team and across internal teams to define and execute strategy.

Responsibilities

• Builds competitive knowledge of team by enabling competitive learning and identifying experts to share knowledge.
• Enables team to share compete knowledge with internal teams and communities, influence compete strategies, and highlight Microsoft advantages during architecture and capability discussions.
• Acts as a subject matter expert on a particular competitive discipline(s).
• Maintains communications with internal partners (e.g., Account Technology Unit [ATU], Customer Service Unit [CSU] manager, SSM) on highest potential customers to pre-align technical resources to customer and customer cases based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed.
• Works with local marketing and account teams to shape strategic win and customer success plans and tailor to audience for the local markets using knowledge of Microsoft offerings, their context in the competitive landscape, and broader market trends.
• Ensures team is equipped to execute compete strategy, collaborating with cross-functional groups as needed.
• Where applicable, oversees team(s) in the building of consumption plans with moderately complex requirements in coordination with Partner and Industry Solutions Delivery teams after customer sign-off.

Education

• Ensures team members participate in tech communities and drives feedback to improve overall team member experience and effectiveness at subsidiary level.
• Acts as a technical thought leader by sharing best practices (e.g., architectures, materials) and regularly delivering content at Microsoft events (e.g., TechReady).
• Provides insight into how to identify opportunities to increase solutions/portfolio understanding.
• Enables and empowers team to develop technical expertise and provide technical insights to internal teams.
• Acts as a role model by increasing own technical knowledge and serving as a respected technology leader to team.
• Provides insight onto Corporate, business and product groups, sales strategy, and business reviews for impact.

Leverage Partner Ecosystem

• Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy.
• Maximizes area-level capacity and capabilities by coaching team to grow partner network, identifying gaps and promoting Microsoft within the M...