Service Advisor-Automotive
Burjline BuildersJob Description
Job Overview
We are seeking a highly motivated and customer-focused Service Advisor-Automotive to join our team in Sitrah, Bahrain. This is a full-time position offering an exciting opportunity to work with a leading automotive group. The ideal candidate should be passionate about providing exceptional customer service and a strong understanding of the automotive industry. This role requires excellent communication and interpersonal skills, as well as the ability to manage multiple tasks efficiently.
Responsibilities
- Greet customers and ascertain their automotive needs.
- Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
- Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
- Liaise with technicians and workshop staff to schedule and monitor repairs.
- Provide accurate estimates for repairs and services.
- Keep customers informed of the progress of their repairs.
- Handle customer queries and complaints professionally and efficiently.
- Maintain up-to-date knowledge of vehicle specifications and service requirements.
- Contribute to a positive and efficient team environment.
Qualifications
- Minimum 2-5 years of proven experience as a Service Advisor within the automotive industry.
- Strong understanding of vehicle mechanics and maintenance procedures.
- Excellent customer service and communication skills.
- Ability to work effectively under pressure and manage multiple tasks.
- Strong organisational and administrative skills.
- Proficient computer skills and experience with relevant software.
- High school diploma or equivalent; further qualifications in automotive technology are advantageous.
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