Rooms Controller Supervisor - The Ritz-Carlton Abu Dhabi Grand Canal

Position Summary

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information and ensure rates match market codes.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports; balance and drop receipts.
• Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Supply guests with directions and property information.
• Accommodate guest requests and follow up to ensure they have been met.
• Process all payment types, vouchers, paid-outs, and charges.

Leadership & Training

• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships; support the team to reach common goals.

Operational Standards

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions.
• Maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address their service needs.
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

About The Ritz-Carlton Abu Dhabi Grand Canal

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.