Rider Quality Support
Delivery HeroJob Description
Company Description
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
- Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
- Handle de-escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
- Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
- Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
- Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
- Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.
Qualifications
- Experience working in delivery, operations, or rider checks is a plus.
- Able to speak clearly and deal with people in a polite and professional way.
- Can handle difficult situations calmly and help solve problems on-ground.
- Capable of supporting on-ground operations during peak hours.
- Responsible and careful when doing checks and following company rules.
- Knows basic safety and hygiene rules (good to have, but not a must).
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