Reservations Agent - Reservations - Jumeirah Jabal Omar Hotel

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Reservations Agent for Reservations Department to join Jumeirah Group.

Main Duties and Responsibilities:

• Prompt professional email response within less than 24 hours of receiving the query, prioritizing correspondence that pertains to the current or within the month
• Attending calls within 3 rings with proper greetings, under IFH & LQA standards
• Taking all necessary details of the guests during the booking process (recognizing repeaters, contact details, passport copies of all guests, flights details, special occasion, preferences), and are properly updated in the Opera
• Observing proper and professional email and telephone etiquettes.
• Reads all reservation correspondence thoroughly for Special Instructions, Requests and ensures that the information is passed onto the respective departments
• Communicating the last-minute changes (new booking, cancellation, additional information) to the respective departments.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication skills with the ability to handle guest inquiries in a clear, courteous, and professional manner
• Ability to multitask and work under pressure in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Competency in MS Office applications.

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.