Reservations Agent

To answers and handles incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner.

Key accountabilities include:

• Answer the phone with utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures, within 24 hours of receipt.
• Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, and cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards. Updates the Revenue/E Commerce Manager
• Review all expected arrivals one day prior to the arrival date.
• Ensure correct market and source codes are linked to the rate code used.
• Ensure all guest requests and preferences are linked to the concerned reservation
• Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department
• Have full  knowledge of Hotel facilities,  and promotions; take initiative to always keep up to date with  any changes within in the Hotel that might affect reservation bookings
• Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
• Keep up to date on the current availability, any stop sales in place, current promotions in the hotel and local market.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.  Comply with the  hotel environmental,  health and safety policies and procedures
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

About you

The successful candidate will have the following qualifications and skills:

• High School Qualification.
• Minimum 1 year of job-related experience.
• Previous experiences in the same position within the international hotel environment.
• Knowledge of Computer Reservations System.
• Fluency in both written and spoken English.
• Knowledge of basic computer skills & Opera PMS System.

   

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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