Reservation Supervisor

About Crowne Plaza Resort Salalah

Set on 45 acres of beautiful tropical gardens and a long stretch of pristine sandy beach, Crowne Plaza Resort Salalah is perfectly positioned for business, meetings, and leisure travel.

A little taste of your day-to-day

• Supervise and support the daily operations of the Reservations Department
• Ensure all reservations are handled accurately and in accordance with IHG brand standards
• Monitor room inventory, rates, and availability to maximize revenue opportunities
• Assist in forecasting, reporting, and analysis of booking trends
• Ensure compliance with IHG policies, procedures, and service standards
• Train, coach, and develop Reservations Agents to enhance performance
• Handle guest inquiries, special requests, and escalated concerns professionally
• Coordinate closely with Front Office, Sales, and Revenue teams

What do we need from you?

• Diploma or Bachelor’s degree in Hospitality Management or related field
• Minimum 2–3 years’ experience in Reservations or Front Office, preferably within an international hotel brand
• Previous supervisory experience preferred
• Strong knowledge of hotel reservation systems (e.g., Opera PMS)
• Good understanding of revenue management principles
• Excellent communication and interpersonal skills
• Strong organizational skills with attention to detail
• Ability to work under pressure and meet deadlines