Job Description
About Crowne Plaza Resort Salalah
Set on 45 acres of beautiful tropical gardens and a long stretch of pristine sandy beach, Crowne Plaza Resort Salalah is perfectly positioned for business, meetings, and leisure travel.
A little taste of your day-to-day
- Supervise and support the daily operations of the Reservations Department
- Ensure all reservations are handled accurately and in accordance with IHG brand standards
- Monitor room inventory, rates, and availability to maximize revenue opportunities
- Assist in forecasting, reporting, and analysis of booking trends
- Ensure compliance with IHG policies, procedures, and service standards
- Train, coach, and develop Reservations Agents to enhance performance
- Handle guest inquiries, special requests, and escalated concerns professionally
- Coordinate closely with Front Office, Sales, and Revenue teams
What do we need from you?
- Diploma or Bachelor’s degree in Hospitality Management or related field
- Minimum 2–3 years’ experience in Reservations or Front Office, preferably within an international hotel brand
- Previous supervisory experience preferred
- Strong knowledge of hotel reservation systems (e.g., Opera PMS)
- Good understanding of revenue management principles
- Excellent communication and interpersonal skills
- Strong organizational skills with attention to detail
- Ability to work under pressure and meet deadlines
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