Regional Manager-Facilities Management

Scope

• The Regional Manager – Total Facilities Management is responsible for leading the commercial, operational, and service delivery performance of assigned Hard and Soft FM contracts across the UAE region.
• The role ensures all services are delivered in line with contractual commitments, financial targets, and client expectations while driving operational excellence, customer satisfaction, and continuous improvement.
• Through strong client engagement, effective resource management, and the integration of innovative and sustainable FM solutions, the Regional Manager safeguards contract profitability, enhances service quality, and supports long‑term business growth.

Financial Responsibilities

• Manage the commercial and contractual performance of all assigned TFM contracts, ensuring service delivery remains within contractual scope and approved budgets.
• Achieve and exceed contract profitability targets by monitoring P&L performance, identifying variances, and implementing corrective actions.
• Lead revenue planning, budgeting, and forecasting activities for all contracts within the portfolio.
• Ensure accurate manpower alignment with billable positions and proactively manage staffing costs across Hard & Soft services.
• Identify and implement cost‑saving initiatives that maintain or enhance service quality.
• Review and submit commercial and technical proposals for renewals, variations, and ad‑hoc works.
• Oversee timely and accurate invoicing in coordination with Finance and Central FM teams.
• Support business growth by identifying upselling opportunities and contributing operational insights to bids and tender submissions.

Process Responsibilities

• Oversee the execution of Hard & Soft FM operations, ensuring compliance with statutory regulations, client standards, and internal policies.
• Monitor resource utilization to ensure optimal deployment of manpower, equipment, and materials across all sites.
• Develop, review, and monitor SLAs/KPIs to ensure alignment with service delivery expectations and vendor performance.
• Review preventive and corrective maintenance programs, ensuring timely execution and quality workmanship.
• Conduct periodic audits and spot checks to validate service quality, safety compliance, and adherence to SOPs.
• Continuously update and improve SOPs for both Hard & Soft services in line with industry best practices.
• Ensure accurate and effective use of CAFM systems for work order management, reporting, and data integrity.
• Lead mobilization and demobilization activities to ensure smooth transitions within budget and timelines.
• Mentor Operations Managers in addition to identifying gaps and create back-up as operationally required.

Customer Responsibilities

• Build and maintain strong, trust‑based relationships with clients through regular engagement, performance reviews, and strategic discussions.
• Conduct routine site visits to evaluate service quality, staff performance, and compliance with contractual obligations.
• Ensure all services delivered—Hard and Soft—meet or exceed SLA/KPI requirements, addressing any deviations promptly.
• Lead weekly/monthly client meetings to review performance, discuss improvement plans, and align on future requirements.
• Proactively plan manpower and resource requirements to meet operational peaks, seasonal demands, and client‑driven changes.
• Oversee staff mobilization, including onboarding, site induction, and role‑specific training.
• Collaborate with internal stakeholders (commercial, procurement, HR, finance, legal) to ensure seamless service delivery.
• Support bids/solutions team during tender submissions and renewals by providing technical and operational insights.

Innovation Responsibilities

• Lead initial project planning, including logistics, sourcing, recr...