Recreation Receptionist
MarriottJob Description
Position Summary
- Serve as a key resource for all recreation activities facilitated on the property.
- Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center.
- Encourage, recruit, register, and schedule guests to participate in recreation activities.
- Promote a fun and relaxing atmosphere for guests.
- Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
- Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
- Provide cashier services when working in facilities that include point of sales transactions.
- Assist when hosting private functions within the recreation facilities with group activities and events.
- Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager
- Provide assistance to injured guests until the arrival of emergency medical services.
- Clean and maintain recreational facilities, equipment and supplies.
Responsibilities
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Enter and locate work-related information using computers and/or point of sale systems.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested.
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