Job Description
About the Role
- The Professional Services Consultant works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.
- Professional Services within Fortinet is an integral part of the support and services organization, as a result the Engineer will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction.
- This role is for an on-site engagement.
- The Dedicated Professional Services Engineer works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.
- The Engineer instills confidence through their technical ability, focused communication skills and structured approach.
- This role requires a constant focus on improving technical skills through training or on-job learning opportunities.
- The Engineer needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success.
Responsibilities
- Assists the Customer during the Think and Build phases of a project.
- Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
- Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
- Tests Fortinet solutions and verifies system behavior.
- Participates to interoperability/integration testing of devices that interact with Fortinet products.
- Recommends and Implements Fortinet best practices.
- Resolves and/or escalates technical issues in a timely fashion.
- Delivers general knowledge transfer to client staff.
- Develops and maintains core competency on Fortinet’s product line and technologies.
Job Requirements
- 7 years of experience in LAN/WAN/Network Security Products.
- Experience with designing and implementing SD-WAN solutions and FortiGate, FortiManager, FortiAnalyzer product families.
- Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
- Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
- Experience in implementing cybersecurity solutions in OT (Operational Technology) environments such as industrial equipments, SCADA systems, HVAC systems, Programmable Logic Controllers (PLCs) or Distributed Control Systems (DCS).
- Excellent communication and technical documentation skills.
- Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
- Positive customer service attitude with excellent soft skills.
Education
- Master's Degree in technical or management discipline and/or equivalent extensive workrelated experience.
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