Professional Services Consultant - Qatar

About the Role

• The Professional Services Consultant works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.
• Professional Services within Fortinet is an integral part of the support and services organization, as a result the Engineer will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction.
• This role is for an on-site engagement.
• The Dedicated Professional Services Engineer works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.
• The Engineer instills confidence through their technical ability, focused communication skills and structured approach.
• This role requires a constant focus on improving technical skills through training or on-job learning opportunities.
• The Engineer needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success.

Responsibilities

• Assists the Customer during the Think and Build phases of a project.
• Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
• Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
• Tests Fortinet solutions and verifies system behavior.
• Participates to interoperability/integration testing of devices that interact with Fortinet products.
• Recommends and Implements Fortinet best practices.
• Resolves and/or escalates technical issues in a timely fashion.
• Delivers general knowledge transfer to client staff.
• Develops and maintains core competency on Fortinet’s product line and technologies.

Job Requirements

• 7 years of experience in LAN/WAN/Network Security Products.
• Experience with designing and implementing SD-WAN solutions and FortiGate, FortiManager, FortiAnalyzer product families.
• Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
• Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
• Experience in implementing cybersecurity solutions in OT (Operational Technology) environments such as industrial equipments, SCADA systems, HVAC systems, Programmable Logic Controllers (PLCs) or Distributed Control Systems (DCS).
• Excellent communication and technical documentation skills.
• Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
• Positive customer service attitude with excellent soft skills.

Education

• Master's Degree in technical or management discipline and/or equivalent extensive workrelated experience.