Personnel Assistant I

Summary

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

The Personnel Assistant I shall support the Navy Personnel Command by verifying the identity and eligibility of authorized DoD beneficiaries, issuing DoD Identification Cards, and performing DEERS updates in Manama, Bahrain.

Responsibilities

• Interact with customers utilizing effective face-to-face customer service skills of positive attitudes, adaptability, friendliness, empathy, time management, communication, de-escalation, and composure in stressful situations.
• Verbally acknowledge customers upon arrival.
• Verify and issue Common Access Cards (CAC) and Uniformed Service Identification (USID) to eligible recipients through DEERS.
• Serve as Verifying Official on DEERS/RAPIDS terminal and ensure input data for accuracy and correctness.
• Assist customers with questions concerning identification card eligibility, application requirements, and DEERS.
• Answer telephone inquiries.
• Monitor customer wait times via sign-in sheets.
• Return all failed or retrieved CACs to DMDC monthly.
• Ensure all non-DEERS CAC updates are performed accurately and efficiently.
• Perform customer services, including but not limited to PIN resets and verifying and updating PKI certificates, etc.
• Provide ICA services as necessary to ensure the timely and accurate distribution and retrieval of identification cards, including updating customer information in DEERS.
• Initiate CAC requests and distribute CACs and PINs IAW the RAPIDS User Guide.
• Verify identification IAW Homeland Security Presidential Directive 12 (HSPD12) and Federal Information Processing Standards FIPS201-1.
• Provide ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors that are verified through the Mission Partner (MP) Identity, Credential and Access Management (ICAM) program.
• Ensure appropriate security personnel are immediately notified of any unauthorized or unsafe acts, regardless of the rank or position of the person.
• Verbally encourage all customers to submit feedback and ensure all customers are provided with QR codes, phone numbers, and other necessary information to access the program’s customer feedback systems through Qualtrics.
• Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation.
• Perform printer maintenance as stated in the Maintenance and Cleaning Procedures, located in the Verifying Officials Information System (VIOS).
• Perform printer maintenance and User Maintenance on RAPIDS equipment.
• Keep RAPIDS VPN connected at all times to avoid costly repairs to high-value equipment.
• Complete annual company and customer training requirements.
• Assist with monthly metrics reporting.
• Record labor hours daily.
• Other duties as assigned.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in a Customer Service environment.
• Must have the ability to pass a Navy background check before starting and later maintain a Secret clearance.
• Must obtain an appropriate work visa before starting.
• Preferred Qualifications:
• Human Resource (HR) background in either Military Personnel or DEEPS/RAPIDS preferred.
• Similar HR experience gained from either the private sector or other Federal Agency is acceptable.
• Knowledge, Skills, and Abilities:
• Proficient in both oral and written communication in order to communicate effectively with others and explain complex actions taken in regard to military members’ entitlements, allowances, and co...