Job Description
Delivering Exceptional Guest Experience as a Lobby Ambassador
As a Lobby Ambassador with Marriott, your primary responsibility is to create memorable and unique experiences for guests. This role goes beyond simple check-in and check-out procedures; it's about delivering outstanding guest experience throughout their stay. You'll be empowered to take initiative and provide a wide range of services, ensuring every guest feels valued and cared for.
Essential Duties of a Guest Experience Expert
- Processing operational needs efficiently
- Addressing guest requests promptly and effectively
- Completing necessary reports accurately
- Sharing local area highlights to enhance the guest experience
Becoming a Guest Experience Expert at Marriott
To excel as a Lobby Ambassador and a Guest Experience Expert, certain qualities are crucial. These include maintaining a safe work environment, adhering to company policies, ensuring confidentiality, protecting company assets, and upholding quality standards. Additionally, professional appearance and communication are essential aspects of the role.
The Gold Standards of The Ritz-Carlton
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. Learn more about Marriott's commitment to excellence.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Discover the benefits of working in hospitality.
At Marriott International, we are dedicated to being an equal opportunity employer, welco......
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