IT Officer
Greenpeace MENAJob Description
Overall Purpose
- Provide comprehensive day-to-day IT support to Greenpeace MENA staff.
- Ensure major systems, applications, and digital tools operate effectively and securely.
- Maintain a reliable digital working environment.
- Manage the Greenpeace MENA website and CMS.
Responsibilities
- Provide day-to-day IT support to staff.
- Support onboarding and offboarding processes.
- Maintain IT documentation.
- Communicate IT-related updates.
- Support the implementation of cybersecurity practices.
- Monitor devices and user access.
- Promote safe use of IT tools.
- Identify potential security issues.
- Ensure compliance with Greenpeace policies.
- Manage and update website content.
- Monitor website performance.
- Ensure the website content and design consistently align with Greenpeace branding guidelines.
Qualifications, Skills, and Experience
- A graduate in IT, computer science, or a related field.
- 5–7 years of experience in website management, digital communications, or content operations.
- Experience working in an I/NGO or multi-country organization is an advantage.
- Ability to support non-technical users and troubleshoot software, operating systems, and connectivity issues.
- Knowledge of best practices for cybersecurity, data protection, and secure access management.
- Effective collaborator with colleagues, remote teams, and external providers.
- Strong organizational skills.
- Demonstrates integrity, initiative, and a strong customer-focused mindset.
Systems & Tools
- Identity and access management systems (e.g., Okta)
- Collaboration and communication platforms (e.g., Google Workspace, Slack, Zoom)
- Project and task management tools (e.g., Asana, Miro)
- IT service management and ticketing systems (e.g., HappyFox)
- Endpoint security, device, and access management tools (e.g, FortiClient EMS, Workspace One, Bitwarden)
- Internal documentation and knowledge platforms (e.g., GitBook, Intranet)
- Cloud and infrastructure-related systems (e.g, Google Cloud Platform, certificate mana...
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