Provide comprehensive day-to-day IT support to Greenpeace MENA staff.
Ensure major systems, applications, and digital tools operate effectively and securely.
Maintain a reliable digital working environment.
Manage the Greenpeace MENA website and CMS.

Provide day-to-day IT support to staff.
Support onboarding and offboarding processes.
Maintain IT documentation.
Communicate IT-related updates.
Support the implementation of cybersecurity practices.
Monitor devices and user access.
Promote safe use of IT tools.
Identify potential security issues.
Ensure compliance with Greenpeace policies.
Manage and update website content.
Monitor website performance.
Ensure the website content and design consistently align with Greenpeace branding guidelines.

A graduate in IT, computer science, or a related field.
5–7 years of experience in website management, digital communications, or content operations.
Experience working in an I/NGO or multi-country organization is an advantage.
Ability to support non-technical users and troubleshoot software, operating systems, and connectivity issues.
Knowledge of best practices for cybersecurity, data protection, and secure access management.
Effective collaborator with colleagues, remote teams, and external providers.
Strong organizational skills.
Demonstrates integrity, initiative, and a strong customer-focused mindset.

Identity and access management systems (e.g., Okta)
Collaboration and communication platforms (e.g., Google Workspace, Slack, Zoom)
Project and task management tools (e.g., Asana, Miro)
IT service management and ticketing systems (e.g., HappyFox)
Endpoint security, device, and access management tools (e.g, FortiClient EMS, Workspace One, Bitwarden)
Internal documentation and knowledge platforms (e.g., GitBook, Intranet)
Cloud and infrastructure-related systems (e.g, Google Cloud Platform, certificate mana...

IT Officer

Job Description