Housekeeping Administrator at InterContinental Dubai Marina
IHGJob Description
About InterContinental Dubai Marina
InterContinental Dubai Marina is a Five Star luxury hotel and residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants and bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
Job Summary
Join InterContinental Dubai Marina Hotel & Residences as Housekeeping Administrator and play a key role in ensuring smooth daily housekeeping operations within one of Dubai's premier luxury hotels.
Key Responsibilities
- Coordinate daily housekeeping operations and communicate room priorities with the Front Office
- Update and maintain accurate room status in the Property Management System (PMS)
- Investigate and resolve room status discrepancies
- Answer departmental telephone calls and respond promptly to guest requests
- Prepare daily reports, room assignment sheets, and productivity reports
- Maintain housekeeping records, filing systems, and departmental documentation
- Assist with payroll administration, attendance records, leave tracking, and scheduling
- Raise and monitor purchase requests and maintain inventory records for housekeeping supplies
- Coordinate with Engineering for maintenance requests and follow up until completion
- Ensure all departmental communication is properly documented and distributed
- Maintain confidentiality of guest and hotel information
- Ensure compliance with IHG brand standards, health and safety regulations, and hotel policies
- Attend departmental meetings and training sessions
- Liaise Rooms for Pest Control, Carpet and Upholstery cleaning, PPM and Deep Cleaning rooms
- Maintain office organization and cleanliness
- Assist with special projects, deep cleaning schedules, and audits when required
Why You Will Love This Job
- Work in a dynamic, high-energy environment where no two days are the same
- Learn new skills, receive mentorship, and have opportunities for career growth
- Be part of a supportive team that values collaboration and fun
- Enjoy benefits like staff discounts, and a creative, inspiring workplace
Qualifications & Experience
- 3 years in a Housekeeping environment
- Minimum 1-2 years in the role of Housekeeping Administrator/Coordinator
- Strong attention to detail and ability to perform repetitive tasks efficiently
- Professional demeanor and excellent customer service skills
What You Can Expect From Us
We provide our team members with everything they need to succeed, including a competitive salary that rewards all your hard work, impressive room discounts, and some of the best training in the industry. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment.
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