Guest Services Manager
Four Seasons Hotels and ResortsJob Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
What You Will Do:
- Select and interview candidates, provide training, and oversee staff performance; conduct performance evaluations and manage disciplinary matters.
- Make sure that all their subordinates comply with their respective core standards & culture standards.
- Be a highly visible individual in the lobby that well represents the Executive Management.
- Coordinate with the Banqueting Manager the events logistical needs that are linked with the Guest Schedule all Guest Service staff (Bell staff, Valet Parking and Door staff) to ensure maximum guest satisfaction within budgeted guidelines.
- Ensure all vehicles and keys are handled with caution and are properly secured.
- Coordinate the cooperation between all Guest Service staff in handling guest cars, luggage, etc.
What You Bring:
- Minimum 2–3 years of experience in similar position preferably in a luxury or five‑star hotel environment.
- Proven leadership experience in managing multicultural teams.
- Strong organizational and planning skills.
- Excellent communication, organizational, and problem‑solving skills.
- Ability to work flexible hours, including weekends, evenings, and public holidays.
What We Offer:
- Fully furnished single accommodation in high-quality staff housing.
- Complimentary stays at Four Seasons Hotels worldwide.
- Paid annual home leave tickets.
- Free transportation to and from the hotel.
- Quality employee meals.
- Comprehensive medical coverage.
- Vibrant social, cultural, and sporting activities.
Work Authorization:
The hotel will provide work authorization for the successful candidate. We look forward to welcoming your application and the possibility of you joining our Four Seasons family! Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done....
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