AccorHotel is seeking a dynamic and enthusiastic Guest Service Associate (Seasonal) to join our team at Rixos Premium Qetaifan Island North. This role is vital in creating a memorable waterpark customer experience for our guests. As the first point of contact, you will play a crucial part in ensuring a safe, fun, and welcoming environment.
Enhancing the Waterpark Customer Experience
The ideal candidate will be responsible for assisting guests with entry, providing comprehensive park information, and resolving any concerns that may arise. You will be instrumental in delivering an excellent waterpark customer experience from the moment our guests arrive until their departure. Your friendly and professional attitude will set the tone for their entire visit.
Key Responsibilities:
- Greet all guests with a friendly and professional attitude.
- Assist with ticketing, wristband distribution, and season pass processing.
- Provide information about attractions, park policies, events, and amenities.
- Handle guest inquiries, complaints, and feedback efficiently and professionally.
- Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.
- Monitor entrance/exit areas to ensure safety and flow of guest traffic.
- Support other departments as needed.
- Maintain cleanliness and organization in guest service areas.
- Enforce park rules and safety procedures courteously.
- Assist in emergency procedures when necessary.
Qualifications for Providing a Great Waterpark Customer Experience
We are looking for individuals who are passionate about delivering exceptional waterpark customer experience. To excel in this role, you should possess:
- Previous customer service or hospitality experience preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, outdoor environment.
- Willingness to work flexible hours, including weekends and holidays.
- Basic math and computer skills (for POS systems).
- Positive attitude, reliability, and teamwork mindset.
Why Join AccorHotel and Contribute to the Waterpark Customer Experience?
Joining AccorHotel means becoming part of a globally recognized brand committed to excellence. You will have the opportunity to contribute to a world-class waterpark customer experience at Rixos Premium Qetaifan Island North. This is more than just a job; it’s a chance to grow your skills and be part of an exciting team.
Learn more about providing excellent customer service at Zendesk and the importance of hospitality on Hospitality Net.