Front Office Agent

We have an opportunity for an enthusiastic Front Office Agent to join Shangri-La Hotel family. The selected candidate will be the face of the hotel, welcoming guests and ensuring their stay is as comfortable as possible, from start to the end.

What we are looking for?

• A warm and friendly personality.
• A smiling and positive demeanour.
• A can-do attitude.
• Great communicator.
• Desire to always deliver a five-star experience.
• Efficiency and punctuality.
• Previous experience in luxury hospitality/customer service.
• Lives and breathes the Shangri-La Values.

What will you do?

• Welcome the guests to Shangri-La Hotel
• Complete initial check-in of all new guests.
• Be present and attentive at all times.
• Work with hotel colleagues to keep excellent service standards.
• Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
• Be an ambassador for the brand & also for Abu Dhabi.
• Bid farewell to departing guests and leave them with a fond memory.
• Empathetically listen to client queries/complaints and work with colleagues/management to find solutions.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units.  The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

Tagged as: Hotel & Hospitality