Front Office Agent

Company Overview

Fairmont Hotels & Resorts is part of a dynamic network of 90 spectacular properties (and 34 more in the pipeline) across 30 countries worldwide. Located within the iconic Katara Towers in Lusail, Fairmont Doha celebrates modern elegance, vibrant energy, and heartfelt service.

At Fairmont, colleagues are empowered to deliver exceptional experiences through intuitive service, attention to detail, and a deep sense of pride. Joining Fairmont Doha means becoming part of a dynamic and inclusive team where individuality is valued, growth is encouraged, and every day brings the opportunity to create memorable guest experiences.

Job Summary

We invite you to join the world of luxury hospitality at Fairmont Doha as our new Front Office Agent. The Front Office Agent welcomes guests with warmth and professionalism, manages check-in and check-out procedures, handles reservations and room assignments, responds to guest inquiries and requests, and resolves concerns promptly to ensure exceptional satisfaction.

Key Responsibilities

• Welcome guests and provide efficient check-in and check-out services
• Handle reservations, room assignments, and guest registration
• Respond to guest inquiries, requests, and complaints professionally
• Process payments and maintain accurate billing records
• Coordinate with housekeeping and other departments to ensure smooth operations
• Promote hotel facilities, services, and loyalty programs
• Maintain accurate guest information and daily reports
• Ensure compliance with hotel policies, procedures, and service standards

Qualifications

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
• Previous experience in front office, guest services, or customer service is preferred
• Knowledge of Opera PMS or other hotel property management systems is an advantage
• Proficiency in Microsoft Office applications
• Excellent verbal and written communication skills in English; additional languages are an asset
• Strong customer service and interpersonal skills
• Ability to work flexible shifts, including weekends and public holidays
• Ability to work effectively in a multicultural and fast-paced environment

Why Join Fairmont Doha?

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized