Front Desk Agent
AccorHotelJob Description
Company Description
- Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Ibis and Adagio Aparthotels Doha, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
- Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Processing of guest check-ins by confirming reservations, assigning rooms in collaboration with Housekeeping and Reservations, issuing and activating room key.
- Responsible of all payment types such as cash, checks, debit, credit and all room charges.
- Process all check-outs including resolving any late and disputed charges while ensuring all service standards are followed
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
- Handle guest requests, questions and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies, procedures and service standards
- Performs any and all other tasks assigned by management
- Upholds the highest standard of internal and external customer service at all times
Qualifications
- Proficient in the English Language (verbal & written), second language is an advantage
- Previous working knowledge of Opera is an asset
- Required knowledge of MS Office
- Must be able to handle multiple tasks in a dynamic, fast-paced environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities
Additional Information
Our commitment to Diversity & Inclusion:
- Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Get notified of similar jobs
We'll send you an email when jobs similar to "Front Desk Agent" are posted.
Related Jobs You Might Like
View all jobs →
Translations Officer
Qatar Airways
About the RoleTo provide accurate, timely and contextually appropriate verbal and written translation support services for official correspondences (incoming and outgoing), reports, forms, technical documents, aviation-related and business documents from Arabic to English & vice versa. The role ensures clarity, consistency, confidentiality, completeness, and compliance with approved terminology, templates, and organizational communication standards while supporting MATAR management, departments, and stakeholders with high-quality language services and day-to-day translation requirements.Key ResponsibilitiesTranslate official correspondence, reports, forms, policies, technical documents, legal-related documents, aviation-related materials and business documents between Arabic and English ensuring accuracy, completeness, appropriate tone and contextual relevance.Liaise with internal and external stakeholders to clarify unclear source text, technical terminology, context, background information or translation requirements before finalising translations.Apply professional judgement when translating sensitive, technical or executive-level documents to ensure the intended meaning, tone, context and terminology are accurately reflected.Research technical, legal, aviation, government or business terminology to ensure accurate translation of specialised content and maintain consistency across recurring documents.Maintain, update and apply approved bilingual terminology, glossaries, style guides and translation references and standards to ensure consistency across all translated documents and compliance with organisational and applicable legal requirements.Review, proofread, edit, format, compare and validate translated materials, including work prepared by department admins/staff or external providers, before submission to ensure completeness, linguistic accuracy, correct grammar, consistency of meaning, figures, dates, names, references, approved terminology and compliance with corporate templates and communication standards.Ensure final translated documents are complete, professionally presented and suitable for official use, circulation or submission.Provide verbal interpretation assistance during meetings, workshops, conferences, official events or business discussions, when required, to support effective communication between Arabic and English speakers.Coordinate with Document Control team to ensure translated materials are properly version-controlled, classified, filed, retrieved and maintained in accordance with information governance requirements.Monitor and coordinate translation requests, priorities, workloads and turnaround times while maintaining translation logs and providing workload, backlog and completion updates to support service-level and KPI reporting.Prioritise assigned translation requests based on urgency, complexity and business need to support timely delivery while maintaining translation quality and accuracy.Utilise translation memory tools, terminology references, CAT software, SharePoint, document management systems and approved technology solutions to improve efficiency, traceability, consistency and retrieval of translated materials.Support translation-related automation and digital improvement initiatives by identifying repetitive tasks, recommending workflow enhancements and assisting in the implementation of approved tools or system improvements to improve efficiency, traceability and service delivery.Identify recurring translation issues, workflow bottlenecks or improvement opportunities and recommend practical actions to improve turnaround time, quality, consistency and process efficiency.Review translated work prepared by junior staff or external providers, when required, to support quality control, terminology consistency and compliance with approved standards.Provide guidance and knowledge sharing to junior staff, new joiners or administrative staff on approved translation practices and tools.
Lead Administration Officer (Arabic Speaker)
Qatar Airways
About the role:Manages and represents the COO's office, providing confidential administrative support to an excellent standard. Acts as the main point of contact for the COO's Office and supports the development, execution, and follow-up of departmental strategy.Key responsibilities:Prepare administration-related reports and analyses, taking a lead role in establishing and improving policies and procedures.Communicate and clarify company policies while resolving administrative issues with the Finance, Contracts, and Legal departments.Provide business documentation support, including report writing, presentation creation, and spreadsheet preparation.Organize and prioritize tasks for the team, monitor action areas, and report on task progress.Independently resolve complex administrative problems while ensuring adherence to the company’s structure, standards, processes, and tools.Continuously enhance and oversee existing administrative processes and information systems to ensure streamlined and efficient operations.Act as the primary point of contact, facilitating communication with key stakeholders both within the business and externally to QR Group.Address queries and requests for information, interpreting and explaining procedures and policies related to internal inquiries from management and staff.Foster a strong understanding of the business environment and internal organization among department staff.Manage and coordinate internal and external communications, schedule management meetings, and attend as necessary to facilitate minute-taking.Escalate relevant issues to the COO to provide effective solutions to identified problems.Organizational Strategy Liaison: Collaborate with the business on organizational strategy-setting, including manager movements, changes in organizational structure, and the development of long-term strategies.Assist in the annual budget creation and reporting for the department in consultation with Business Finance, providing regular budget updates to the COO.Manage and coordinate special projects, gather input on work-in-progress, and report to the Line Manager.Perform other related duties as assigned to ensure the efficient and effective functioning of the work unit.About you:Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience.Database Administration experience.Project Management experience.Strong interpersonal skills.Effective at managing working relationships.Client-focused and business-aware, with proven interaction with the senior management level.Ability to proofread outgoing documents with a high level of accuracy.Ability to write comprehensive and accurate reports using own initiative.Excellent computer skills, including Microsoft Word, Excel, and PowerPoint.High level of sensitivity and professionalism.Demonstrable planning skills and strong attention to detail.Self-starter, having the ability to work independently with minimal instructions.Proven ability to work under pressure to defined timescales.Managerial skills: Delegating work, setting clear direction, and managing workflow.Ability to train and develop subordinate skills.Ability to foster teamwork among team members.
F&B Service Expert - Room Service
Marriott
POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success: Creating a safe workplace Following company policies and procedures Upholding quality standards Ensuring your uniform, personal appearance, and communications are professional Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None ABOUT MARRIOTT INTERNATIONAL & THE RITZ-CARLTON At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you....