Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Maintain complete knowledge at all times of:

a. All hotel features/services, hours of operation.

b. All room types, numbers, layout, decor, appointments and location.

c. All room rates, special packages and promotions.

d. Daily house count and expected arrivals/departures.

e. Room availability status for any given day.

• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.

• Meet with Supervisor to review daily assignments and priorities.

QUALIFICATIONS:

• Experience: Previous experience as a Front Desk Agent minimum 1 year.

• Education: High school diploma.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Ability to input and access information in the property management system/computers.

• Language: Required to speak, read and write English, with fluency in other languages preferred.

About Us

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Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

Salary

0 - 0 AED

Monthly based

Location

Doha , Qatar

Job Benefits
Company retreats
Job Overview
Job Posted:
3 months ago
Job Type
Full Time
Job Role
Receptionist
Education
Bachelor Degree
Experience
3+ Years
Total Vacancies
1

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Location

Doha , Qatar