Field Service Engineer

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

We are looking for a highly skilled and service-oriented reliability Engineer to join our Bahrain team. The ideal candidate will have strong expertise in mechanical seals and rotating equipment, combined with the ability to deliver prompt technical support, clear feedback, and exceptional service to clients. This role requires a proactive mindset, hands-on problem-solving ability, and a commitment to maintaining John Crane’s standards of excellence in the field.

• Ensure that service activities/environment meets group standards relating to HSE/Quality at all times.
• Fostering a positive and productive work environment.
• Service order processing: plan, execute and monitor the workshop activities. Through effective use of business system tools and good communication across the team, ensure that the workshop loading is balanced and that costs/KPI are monitored, and objectives are being met in line with demand.
• Drive implementation and participation in John Crane Tier Review and other operational planning and improvement processes, collaborating with Sales and Customer Operations colleagues to eliminate bottlenecks, and improve the overall value stream.
• Drive active management of inventory initiatives across assigned region, in line with John Crane strategy and targets.
• Manage competing and dynamic priorities.
• Conduct regular customer site visits to install and troubleshoot mechanical seals and associated equipment.
• Support Reliability Team on Global Service contracts execution, monitoring delivery performances and other contractual KPI.
• Produce comprehensive seal observation reports, including detailed analysis and recommendations.
• Perform on-site and in-workshop repairs with precision and expertise.
• Assist end users during shutdowns and project commissioning.
• Support and maintain refurbishment contracts.
• Conduct measurements and site surveys while coordinating installations.
• Collaborate effectively with stakeholders, local teams, and agents.
• Participate in technical reviews to ensure the optimal performance of our products and services.
• Maintain and increase our company's market presence with key end users while identifying new opportunities within the assigned territory.
• Establish and nurture strong relationships with end users.
• Discuss and solve complex equipment issues & support project requirements for all customers.

Qualifications

• Bachelor’s degree in Mechanical Engineering or a closely related field
• Over 5 years of hands-on experience in engineering and field service, with a focus on mechanical seals and refinery rotating equipment
• Proven ability to perform effectively in proactive, multinational, and multicultural environments
• Strong technical knowledge of John Crane’s product portfolio, or demonstrated ability to rapidly acquire deep product understanding if not already held

Additional Information

With colleagues stretching across the globe, we are...