Executive - Work Place Technology

Job Summary

The Executive, Workplace Technology, is responsible for providing timely and effective technical support to company employees, ensuring smooth operation of all hardware, software, and network systems. This role is central to maintaining productivity by troubleshooting IT issues, implementing solutions, and supporting IT infrastructure. The Executive will also collaborate with the IT team on various initiatives to enhance the organization’s technology landscape and deliver a positive, reliable user experience.

Hardware Engineer Responsibilities:

• Technical Support and Troubleshooting: Respond to hardware-specific issues related to physical devices like computers, printers, and mobile devices.
• Installation and Repair: Install, configure, and repair hardware and peripherals, ensuring device functionality.
• Network Infrastructure Support: Assist in setting up and maintaining network hardware (e.g., routers, switches).
• Network Troubleshooting: Troubleshoot basic network connectivity issues, escalating advanced problems to the network team.
• Inventory Management: Maintain inventory of physical IT hardware assets.
• License Tracking: Track the usage and condition of hardware; assist in software compliance as needed.
• Project Support: Support hardware-focused projects, such as device upgrades and deployments.
• Collaboration: Work with technical staff on hardware issues, escalating software or complex issues to ICT.
• Employee Training: Provide training on hardware equipment, including device care and basic troubleshooting.
• Guide Development: Develop hardware-focused guides for user assistance.
• Continuous Learning: Stay updated on hardware trends, device advancements, and peripheral compatibility.
• Recommendation: Recommend new hardware tools or devices to improve system performance.

Executive ICT Responsibilities:

• Technical Support and Troubleshooting: Address a full range of IT support issues, including hardware, software, and network troubleshooting.
• Issue Resolution: Resolve both device-level and application-level issues for integrated IT support.
• Network Infrastructure Support: Oversee network infrastructure, managing configurations and security for reliable connectivity.
• Advanced Troubleshooting: Conduct advanced network troubleshooting, coordinating with specialized teams as necessary.
• Asset Management: Manage both hardware and software assets, ensuring compliance with software licensing.
• Vendor Coordination: Coordinate with vendors on software renewals and organizational policy alignment.
• Project Leadership: Lead or coordinate IT projects, including software rollouts and network expansions.
• Project Assessment: Assess project requirements, plan resources, and ensure smooth transitions in alignment with organizational IT strategy.
• Collaboration and Escalation: Collaborate with both hardware and software specialists, resolving complex technical issues.
• Employee Training: Conduct training on software, IT policies, and security protocols, covering both hardware and software knowledge.
• User Guide Creation: Create comprehensive guides for users, covering IT equipment and application use.
• Continuous Learning: Stay informed on broad IT advancements, exploring new software, network technologies, and security practices.
• Strategy Recommendation: Recommend technology strategies to enhance system efficiency and user experience.