Executive - Work Place Technology

Job Summary

• The Executive, Workplace Technology, is responsible for providing timely and effective technical support to company employees, ensuring smooth operation of all hardware, software, and network systems.
• This role is central to maintaining productivity by troubleshooting IT issues, implementing solutions, and supporting IT infrastructure.
• The Executive will also collaborate with the IT team on various initiatives to enhance the organization’s technology landscape and deliver a positive, reliable user experience.

Hardware Engineer Responsibilities

• Respond to hardware-specific issues related to physical devices like computers, printers, and mobile devices.
• Install, configure, and repair hardware and peripherals, ensuring device functionality.
• Assist in setting up and maintaining network hardware (e.g., routers, switches).
• Troubleshoot basic network connectivity issues, escalating advanced problems to the network team.
• Maintain inventory of physical IT hardware assets.
• Track the usage and condition of hardware; assist in software compliance as needed.
• Support hardware-focused projects, such as device upgrades and deployments.
• Assist in hardware aspects of larger IT projects, coordinating with ICT for software elements.
• Work with technical staff on hardware issues, escalating software or complex issues to ICT.
• Provide training on hardware equipment, including device care and basic troubleshooting.
• Develop hardware-focused guides for user assistance.
• Stay updated on hardware trends, device advancements, and peripheral compatibility.
• Recommend new hardware tools or devices to improve system performance.

Executive ICT Responsibilities

• Address a full range of IT support issues, including hardware, software, and network troubleshooting.
• Resolve both device-level and application-level issues for integrated IT support.
• Oversee network infrastructure, managing configurations and security for reliable connectivity.
• Conduct advanced network troubleshooting, coordinating with specialized teams as necessary.
• Manage both hardware and software assets, ensuring compliance with software licensing.
• Coordinate with vendors on software renewals and organizational policy alignment.
• Lead or coordinate IT projects, including software rollouts and network expansions.
• Assess project requirements, plan resources, and ensure smooth transitions in alignment with organizational IT strategy.
• Collaborate with both hardware and software specialists, resolving complex technical issues.
• Escalate only high-level issues, leveraging internal and external resources for solutions.
• Conduct training on software, IT policies, and security protocols, covering both hardware and software knowledge.
• Create comprehensive guides for users, covering IT equipment and application use.
• Stay informed on broad IT advancements, exploring new software, network technologies, and security practices.
• Recommend technology strategies to enhance system efficiency and user experience.