Education Program Manager
Correlation OneJob Description
Your Impact:
As a Program Manager (PM) at Correlation One, you will contribute to the success of our live, online training programs by managing key aspects of program delivery and supporting the Program Operations team in strategic initiatives. You will play a crucial role in the preparation, launch, and ongoing management of global training programs including in Japan and Australia, with the potential to support programs in Europe and the Americas. You will ensure effective collaboration across teams and exceptional customer service.
The ideal candidate is an excellent project and program manager and is able to execute simultaneous competing deadlines and tasks involving multiple stakeholders. This role will support the preparation and launch of Correlation One training programs, including application setup and management, instructional staff hiring, cross-functional team collaboration, and client communication.
Reporting to a Senior Program Manager, this position requires a motivated individual with program management experience. A successful PM is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently. They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale. Correlation One is a company where creativity, initiative, collaboration, and communication are valued.
Key Responsibilities:
- Program Management
- Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes.
- Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution.
- Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability.
- Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment.
- Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors.
- Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program.
- Monitor learners’ progress in the course while providing support for instructors and other contractual staff.
- Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately.
- Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner.
- Admissions Process:
- Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives.
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