Customer Success Manager
S&P GlobalJob Description
About the Role:
Grade Level (for internal use): 10Customer Success Manager
The Team:
You will be part of the EMEA Customer Excellence team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
Responsibilities and Impact:
- Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
- Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
- Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
- Monitor customer usage data to identify opportunities for further engagement and value creation.
- Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success.
- Be the voice of the customer to continue improving their experience.
- Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.
- Proactive Support: Anticipate customer challenges and address them before they escalate.
- Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
- Promptly and accurately capturing customer engagement activities in Salesforce.
What We’re Looking For:
Basic Required Qualifications:
- Bachelor's degree in business-related discipline is preferred.
- 3+ years of experience in customer success, account management, or a similar role.
- Proficiency in Gainsight, Salesforce or similar is an advantage.
- Industry knowledge (energy, commodities, finance) is an advantage.
- Strong communication skills, both written and verbal.
- Proven ability to manage multiple accounts and projects simultaneously.
- Ability to travel to meet clients.
About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.
What’s In It For You?
Our Mission: Advancing Essential Intelligence.
Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in.
We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values: Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for t...
Get notified of similar jobs
We'll send you an email when jobs similar to "Customer Success Manager" are posted.
Related Jobs You Might Like
View all jobs →SA-Pro (Saudi and GCC Nationals)
Apple
About the RoleApple Retail is where the best of Apple comes together to deliver an only-at-Apple experience.We foster a culture of inclusion where everyone belongs and is inspired to do their best work.As a Pro, you will be the most knowledgeable and effective salesperson, offering customized solutions.Leverage your expertise in Apple products, services, and competitors to create owners and build brand loyalty.Drive technology knowledge and mentor the store team.Grow Apple’s business community and present effective business solutions.Key ResponsibilitiesLead top-performing sales and service to Apple customers.Understand customer needs, identify ownership opportunities, and present products and services.Educate customers on purchase options.Stay updated on Apple’s offerings, sales processes, technology, and market trends.Mentor colleagues on Apple products, services, and external technology.Maintain accuracy and follow guidelines.Provide customer service and support in other store areas as required.Contribute to an inclusive environment, respecting differences and learning.Demonstrate Apple’s values of inclusion and diversity daily.Minimum QualificationsAvailability to work a schedule based on business needs (nights, weekends, public holidays).Reliably attend work as scheduled, in line with local laws.Experience in retail, sales, or related work experience.Proficiency in the local language, both written and spoken.Note: This position is open to Saudi and GCC Nationals.Preferred QualificationsDemonstrated knowledge of Apple products and services.Track record of outstanding sales and customer experience results in retail or similar roles.Ability to personalize and effectively communicate solutions based on customer needs.Skills to solve customer concerns through care, learning, and presentation.Capability to work in a fast-paced environment, supporting multiple customers.Eagerness to learn about Apple and third-party products to enhance customer experience.Ability to support and educate the broader team by sharing knowledge and insights.Collaborative and motivational skills to achieve individual and team goals.
SA-Technical Expert (Saudi and GCC Nationals)
Apple
Description Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Expert, you have extensive functional troubleshooting skills and an ability to inspire excitement for Apple’s products and services. You perform repairs on iPhone and other Apple products as required and make sure customers are educated about repair options and Apple products and services. A Technical Expert exemplifies a skilled technician and shares knowledge across the team. Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Minimum Qualifications Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs. Have experience troubleshooting hardware and software issues in a customer service environment. Be proficient in the local language, both written and spoken. Preferred Qualifications Demonstrate technical expertise of Apple products and services, including repairing devices. Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue. Solve customer concerns through care, learning, and presenting technical problems and solutions clearly. Communicate effectively and tailor your communication style to different audiences. Support and educate the broader team by sharing knowledge, experiences, and insights. Work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time. Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
SA-Expert (Saudi and GCC Nationals)
Apple
DescriptionApple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.ResponsibilitiesDemonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.Minimum QualificationsBe available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.Have experience in retail or sales, or related work experience.Be proficient in the local language, both written and spoken.Preferred QualificationsDemonstrate knowledge of Apple products and services.Show a track record of producing top-performing sales and customer experience results.Personalize solutions based on customer needs, and effectively communicate them.Solve customer concerns using care, learning, and presentation skills.Work in a fast-paced environment, often supporting multiple customers at the same time.Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.Support and educate the broader team by sharing knowledge, experiences, and insights.