Customer Service Representative - Mandarin Speaking
ExinityJob Description
Responsibilities of a Customer Service Representative
- Respond to customer inquiries via phone, email, and chat in Chinese, English & other native speaking clients (using google translate).
- Provide accurate information regarding products, services, and policies.
- Resolve customer issues promptly and professionally.
- Maintain detailed records of customer interactions in CRM systems.
- Collaborate with internal teams to ensure customer satisfaction.
- Identify and escalate priority issues when necessary.
- Handle of Back-office queries.
- Support clients with technical and troubleshooting issues.
- Deal with complaints of a varying nature promptly and effectively.
- Meet set performance targets including response time, resolution rate, and customer satisfaction.
- Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.
Qualifications for Customer Service Representative Role
- Fluency in Chinese and English (spoken and written)
- Previous experience in customer service or a similar role and knowledge of financial market will be considered an advantage.
- Strong communication, soft-selling and interpersonal skills
- Ability to work efficiently under pressure
- Ability to multitask and work in a fast-paced environment
- Familiarity with CRM systems and support tools is a plus
- Problem-solving mindset and attention to detail
- Knowledge of any other languages is an advantage
What Exinity Offers to a Customer Service Representative
- Competitive salary and benefits
- Training and development opportunities
- Supportive and inclusive team culture
- Career growth within a global organization
- Discretionary performance related bonus
- Personalized Flexi benefits
- Global Employee Assistance Program
- Medical insurance for employee and dependents.
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