Customer Service Representative

Job Description

Key Responsibilities:

• Provide professional support to members through calls, emails, and in-person inquiries.
• Handle post-sale processes including vehicle collection and vehicle release coordination and documentation.
• Resolve customer concerns efficiently while maintaining a professional and courteous attitude.
• Update member records accurately in the system and maintain confidentiality of all information.
• Support the operations and auction teams as needed to ensure a seamless customer journey.
• Ensure compliance with company policies, procedures, and service quality standards.

Requirements:

• Omani national (mandatory).
• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum of 1–2 years of experience in customer service, preferably in the automotive or auction industry.
• Excellent communication and interpersonal skills.
• Strong computer skills and familiarity with MS Office applications.
• Ability to multitask and work in a fast-paced, customer-oriented environment.
• Fluency in English is required; Urdu language proficiency will be an added advantage.

Preferred Skills:

• Prior experience in an auto auction or automotive service environment.
• Knowledge of vehicle documentation and ownership transfer processes.
• Ability to handle challenging situations with professionalism and empathy.

Compensation & Benefits: