Concierge Agent - W Residences (Russian Speaker)

Position Summary

• Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
• Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
• Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system.
• Answer, record, and process all calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem.
• Understand and assist with owners’ reservation services (HRS).
• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
• Assist with Bell/valet services for owners when requesting for their vehicles.
• Perform Lobby Ambassador tasks.
• Review shift logs/daily memo books and document pertinent information in logbooks.

• Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested.
• Adhere to the highest standards of The Ritz-Carlton service excellence.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.