Computer Specialist

Educational Qualification & Certifications:

• Must have B.Sc. degree or higher in Information Systems, Computer Science, Computer Engineering, IT, or a related field.
• Certification in A+, MOUS, Network+, or MCDST (Preferable).

Experience:

• Minimum 2 years progressive experience in computer field.

Required Skills:

• Good communication skills.
• Must be Fluent in English (speaking, reading and writing) and preferably Arabic.

Roles & Responsibilities:

• Support the user by troubleshooting and resolving hardware and software logs.
• Participates in the implementation of section projects.
• Study the user technical requirements hardware and software.
• Prepares computers with latest OS with drivers and necessary hardware settings.
• Study, apply procedure to develop and update hardware and software.
• Test and evaluate new functionality for Hardware and Software and recommend the most appropriate for Ministry's work environment.
• Work in a modern way and according latest technology and give suggestions to develop and improve work.
• Allocates unresolved incidents and problems to the appropriate section within organization.
• Provide training when necessary.
• Where problems cannot be satisfactorily resolved, escalates the issue to the Head, user Support group.
• Analyses incidents and problems to show trends and potential areas where a proactive approach could reduce such problems.
• Keeps users informed of updates, known errors, new facilities or any IT related changes which may affect their working environment
• Perform other duties and related tasks as may be required from time to time.