Computer Specialist
VAM SystemsJob Description
Educational Qualification & Certifications:
- Must have B.Sc. degree or higher in Information Systems, Computer Science, Computer Engineering, IT, or a related field.
- Certification in A+, MOUS, Network+, or MCDST (Preferable).
Experience:
- Minimum 2 years progressive experience in computer field.
Required Skills:
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
Roles & Responsibilities:
- Support the user by troubleshooting and resolving hardware and software logs.
- Participates in the implementation of section projects.
- Study the user technical requirements hardware and software.
- Prepares computers with latest OS with drivers and necessary hardware settings.
- Study, apply procedure to develop and update hardware and software.
- Test and evaluate new functionality for Hardware and Software and recommend the most appropriate for Ministry's work environment.
- Work in a modern way and according latest technology and give suggestions to develop and improve work.
- Allocates unresolved incidents and problems to the appropriate section within organization.
- Provide training when necessary.
- Where problems cannot be satisfactorily resolved, escalates the issue to the Head, user Support group.
- Analyses incidents and problems to show trends and potential areas where a proactive approach could reduce such problems.
- Keeps users informed of updates, known errors, new facilities or any IT related changes which may affect their working environment
- Perform other duties and related tasks as may be required from time to time.
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