Business Operations and IT Administrator

Job Purpose

This role is responsible for delivering ICT technical support and managing IT services, systems, and infrastructure in Bahrain, ensuring all technology operations meet business needs, corporate standards, and service level agreements. Based in the Manama office, the position reports to the Business Operations Manager and oversees the effective delivery of IT services across the country.

In addition, the role supports the Business Operations Team in maintaining the smooth and efficient functioning of British Council resources and services. Key responsibilities include premises management, ensuring compliance with health and safety, environmental, and local legislative requirements, and maintaining corporate standards to promote a positive experience for customers, clients, and staff. The role also provides support for ministerial visits and driving services for Heads of Departments as required.

Main Opportunities/Challenges for this Role

Accountabilities, Responsibilities and Main Duties:

IT Support

• Manage ICT infrastructure (Hardware, Software, GTI and NON GTI LAN, WLAN, PABX, CCTV, Access Control and Intruder system)
• Provide technical support to IT users on standard software, local site-specific application (not supported through Professional Services - GSD and D&T) and hardware
• Handle ICT procurement as per business needs
• Determine ICT training needs, identify training solutions and plan the delivery of the training programme
• Manage rebuilding of computers, laptops, printers and other devices
• Maintain IT inventories for audit trail
• Monitor all the classroom computers regularly to ensure they function in good working order
• Monitor IWB board and projectors regularly to ensure functioning in good working order
• Follow the tickets raised by BC staff to the Professional Services - GSD team
• Train staff to follow the IT policy by raising a ticket with Professional Services - GSD and D&T for any IT issue
• Provide technical and administrative support to IT service delivery by identifying, investigating and resolving technical problems
• Assist in the maintenance, identification and resolution of network problems
• Process IT-related incidents via the standard Incident Management process
• Assist with the implementation of updates, changes and patches to the countries IT infrastructure and services as advised by Professional Services - GSD and D&T
• Assist in the investigation and resolution of problems relating to business applications
• Respond to user requests for GTI application or hardware support, and process these requests via the standard Incident management process
• Ensure that all requests for new software are submitted to Professional Services for testing
• Maintain awareness of the use and application of relevant software (e.g. the standard software used by the organisation)
• In collaboration with Professional Services, GSD and D&T assist with the rollout of new business applications
• Support exams and other departments for IT needed outside the office

Ministry Work and Driving

• Handle work for the British Council in the Ministries and authorities
• Register and issue GOSI, LMRA, Immigration and CPR for newly appointed staff
• Renew the work visa and ID card for staff
• Process medical checkup for the newly appointed staff
• Arrange a visit visa for visitors
• Liaise with the local Municipality to resolve issues related to expatriate staff
• Office car maintenance