ATM Support - Digital Channels

Job Description

We are currently looking for ATM Support - Digital Channels for our UAE operations.

Job Purpose

The ATM Coordinator is responsible for managing and supporting ATM-related operational activities and projects. The role also supports operational dependencies where ATM functions intersect with digital channels.

Experience

5+ years’ experience in banking project.

Key Responsibilities

A. Support for ATM Upgrades & Changes

• Coordinate ATM installations, upgrades, replacements, and relocations.
• Participate in UAT for new ATM features or compliance-driven changes.
• Assist with enhancements such as deposit modules, biometric features, UI changes, or authentication integrations.

B. Digital Channels Support

• Resolve issues where ATM card status or failed ATM transactions impact online banking.
• Support IB-related complaints (password reset, token issues, card linking).
• Coordinate ATM & IB-related downtime issues with relevant teams.

C. Vendor & Internal Coordination

• Liaise with ATM vendors, network providers, mall management, and security companies.
• Collaborate with ITD, COPS, Admin, Retail Banking, and Digital Channels Team.

D. Project Support

• Assist in ATM related projects and system enhancements.

Knowledge, Skills & Abilities

• Knowledge of ATM operations and its functions
• Good understanding of Digital banking channels and dependency areas.
• Strong coordination, reporting, and analytical skills.

Joining time frame: 2 weeks (maximum 1 month)