Aftersales Manager Service & Parts
Burjline BuildersJob Description
Job Overview
Euro Motors is seeking an experienced and dedicated Aftersales Manager Service & Parts to join our team. Based in Sitrah, Bahrain, this is a Full-Time position within our expanding automotive division. The ideal candidate will be a strategic leader responsible for driving the performance and profitability of our aftersales departments, ensuring an exceptional standard of customer service.
Responsibilities
- Lead and manage the daily operations of the service and parts departments to achieve business objectives.
- Develop and implement strategies to maximise departmental profitability and revenue streams.
- Ensure the highest level of customer satisfaction is achieved and maintained, personally handling escalated complaints where necessary.
- Recruit, train, and mentor a high-performing aftersales team, fostering a culture of continuous improvement and customer focus.
- Manage parts inventory, controlling stock levels, ordering, and logistics to ensure optimal availability and efficiency.
- Monitor and analyse departmental performance against key performance indicators (KPIs) and financial budgets.
- Ensure all operations comply with brand standards, company policies, and health and safety regulations.
- Build and maintain strong relationships with suppliers, manufacturers, and other key stakeholders.
- Prepare and present regular performance reports to senior management.
Qualifications
- Proven experience in an Aftersales Manager or a similar senior role, preferably within the luxury automotive industry.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Exceptional customer service and interpersonal communication skills.
- Demonstrable commercial acumen with experience in budgeting, financial control, and P&L responsibility.
- In-depth technical knowledge of vehicle service, repair, and parts management.
- Excellent organisational and problem-solving abilities.
- Proficiency in using Dealer Management Systems (DMS) and other relevant software.
- A strategic thinker with the ability to drive business growth and operational efficiency.
Get notified of similar jobs
We'll send you an email when jobs similar to "Aftersales Manager Service & Parts" are posted.
Related Jobs You Might Like
View all jobs →Hospitality & Guest Experience Manager
Hire Fellows
About the RoleThe Hospitality & Guest Experience Manager is the custodian of the club's member and guest experience. Responsible for delivering a world-class hospitality offering, this role ensures every touchpoint reflects the standards of a five-star private club. Combining exceptional relationship management with operational oversight, the role builds strong connections with members while driving service excellence across all facilities, departments, and events.Key ResponsibilitiesMember & Guest ExperienceBuild meaningful relationships with members, understanding their preferences, expectations, and feedbackEnsure every member interaction reflects the standards of a luxury private clubPersonally engage with members throughout the club, maintaining a visible presence across facilitiesResolve member concerns promptly, professionally, and with a service recovery mindsetIdentify opportunities to surprise and delight members through personalised experiencesAct as the primary hospitality ambassador for members, guests, VIPs, and visiting delegationsHospitality Operations & Service ExcellenceEstablish, implement, and continuously improve hospitality standards across all member-facing areasConduct regular inspections of restaurants, golf facilities, locker rooms, lounges, reception, academy, retail, and public spacesEnsure facilities consistently meet the highest standards of cleanliness, presentation, ambience, and readinessDevelop service standards, SOPs, and quality assurance processes aligned with luxury hospitality best practicesMonitor daily operations to ensure a seamless member journey across every departmentCross-Functional Service LeadershipPartner closely with Food & Beverage, Golf Operations, Facilities, Housekeeping, Events, Membership, and Reception teamsCoordinate operational readiness for tournaments, corporate events, weddings, VIP visits, and member functionsIdentify service gaps and lead cross-department initiatives to improve the overall club experiencePromote collaboration and accountability for service excellence across the organisationQuality Assurance & Continuous ImprovementDevelop and monitor guest experience KPIs, member satisfaction metrics, and service quality standardsConduct regular mystery audits and operational walkthroughsAnalyse member feedback, complaints, and trends to identify improvement opportunitiesLead service improvement projects and monitor implementation across departmentsBenchmark the club against leading luxury hospitality and private club standardsTraining & Service CultureChampion a hospitality-first culture throughout the organisationDesign and deliver customer service training programmes for all member-facing employeesCoach managers and supervisors on luxury service delivery and member engagementRecognise and celebrate exceptional service across teamsClub Ambience & Member EngagementOversee the overall atmosphere and presentation of the clubWork with Marketing, Membership, and Events teams to enhance member engagement initiativesSupport the delivery of exclusive member experiences and hospitality activationsRequirementsBachelor's degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related discipline5-8+ years' experience in luxury hospitality, private clubs, five-star hotels, luxury resorts, or premium lifestyle destinationsProven experience in guest relations, front office, or membership services
F&B Director
Hire Fellows
About the RoleThe operational leader responsible for delivering exceptional food and beverage experiences across the club. The Food & Beverage Operations Director oversees the day-to-day performance of all F&B outlets, banquets, and events, ensuring operational excellence, outstanding member and guest satisfaction, financial performance, and a high-performing service culture. The role is instrumental in supporting the club's hospitality offering across daily operations and large-scale events (golf tournaments, weddings, corporate functions, etc).Key Responsibilities1. Food & Beverage OperationsLead the day-to-day operation of all food and beverage outlets, ensuring efficient and seamless service deliveryMaintain consistently high standards of service, presentation, cleanliness, and guest experienceDevelop, implement, and continuously improve operational procedures and service standardsCoordinate closely with kitchen, stewarding, procurement, and facilities teams to ensure smooth operationsActively manage service during peak trading periods and high-profile club events2. Events & Banquet OperationsOversee food and beverage operations for tournaments, weddings, corporate functions, member events, and private celebrationsCollaborate with the Events team to ensure successful planning and flawless executionEnsure appropriate staffing, equipment, and operational readiness for large-scale eventsMaintain exceptional service standards across both day-to-day operations and special events3. Team Leadership & People ManagementLead, coach, and develop supervisors and operational teams across multiple outletsBuild a strong service culture focused on hospitality, accountability, and continuous improvementManage workforce planning, scheduling, and staffing levels in line with operational demandConduct regular performance reviews, coaching sessions, and training initiativesFoster collaboration between front-of-house and back-of-house teams4. Financial & Operational PerformanceManage departmental budgets while controlling labour, food, and beverage costsMonitor operational performance through KPIs and management reportingIdentify opportunities to improve efficiency, increase revenue, and reduce wasteEnsure inventory, purchasing, and stock control processes are effectively managedSupport forecasting and business planning alongside senior management5. Member & Guest ExperienceChampion a service-first culture that delivers exceptional member and guest satisfactionRespond proactively to feedback and resolve service issues in a timely and professional mannerContinuously identify opportunities to elevate the club's hospitality offeringBuild strong relationships with members and regular guests to enhance loyalty and engagement6. Compliance & Quality AssuranceEnsure full compliance with food safety, hygiene, and health & safety regulationsMaintain HACCP standards and ensure all operational procedures are consistently followedConduct regular operational audits across all outletsEnsure compliance with company policies, licensing requirements, and brand standardsCandidate ProfileBachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline5–8+ years' experience in food and beverage operations within hotels, resorts, golf clubs, country clubs, or other high-volume hospitality environmentsMinimum 3 years in a leadership role managing multiple outlets and large operational teamsDemonstrated experience overseeing banquet, conference, or large-scale event operationsStrong commercial acumen with experience managing budgets, labour costs, and food & beverage profitabilityExperience using hospitality POS systems and Microsoft Office; familiarity with ERP systems is advantageousHACCP or Food Safety certification is desirableCore CompetenciesOperational leadership and executionGuest-centric mindset with a passion for service excellenceCommercial and financial acumenTeam leadership, coaching, and people development
Senior Planning Engineer
Nass Group & Corporation
Role Summary Nass Contracting is seeking an experienced Senior Planning Engineer to lead project planning, scheduling, and program controls across major construction and engineering projects. This role is responsible for delivering robust planning solutions, Earned Value Management (EVM), cash flow forecasting, risk-based scheduling, and strategic program oversight to support successful project execution. The successful candidate will work closely with project leadership, commercial teams, consultants, and clients to ensure effective schedule management, performance monitoring, and timely decision-making throughout the project lifecycle. Key Responsibilities Develop, review, and maintain project schedules using Primavera P6. Lead preparation and approval of baseline programs, updates, recovery schedules, and look-ahead plans. Implement and monitor Earned Value Management (EVM) and integrated cash flow forecasting. Establish and manage Work Breakdown Structures (WBS), coding standards, and planning procedures. Support tender planning, methodology development, and tender-stage cash flow preparation. Conduct schedule analysis, critical path reviews, delay analysis, Time Impact Analysis (TIA), and Extension of Time (EOT) support. Monitor project progress, identify risks, and provide early warnings on schedule, resource, and cash flow variances. Coordinate with commercial, finance, procurement, engineering, construction, and risk management teams to ensure alignment of scope, schedule, and cost. Integrate subcontractor and vendor schedules into project programs. Prepare management dashboards and performance reports covering schedule, EVM, risks, and cash flow. Mentor and develop planning team members while promoting best practices and continuous improvement. Requirements Bachelor’s or Master’s degree in Engineering, Construction Management, or a related discipline. 5–10 years of planning and scheduling experience within construction or engineering projects. Minimum 3 years of experience in a senior planning role. Strong expertise in Primavera P6, Critical Path Method (CPM) scheduling, and project controls. Proven experience with Earned Value Management (EVM), resource/cost-loaded schedules, and cash flow forecasting. Solid understanding of risk-based planning, delay analysis, claims support, and contractual requirements. Excellent leadership, communication, and stakeholder management skills. Why Join Us? At Nass Contracting, you will be part of a dynamic team delivering complex and high-profile projects while contributing to the growth and advancement of project controls excellence across the organization.