AE-Business Pro

About Apple Retail

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Job Summary

As a Business Pro, you’re part of a team that’s passionate about helping businesses succeed. The Business Pro develops and grows relationships with high-potential business customers, and builds loyalty by maintaining those relationships. You have strong business and sales acumen, and knowledge of Apple products and services, key Small Medium Business (SMB) industries, business challenges, and trends in your local community. You serve as a resource and mentor for the broader team, and help support an environment where business is integrated into the store culture. You partner with store leadership to find opportunities to connect customers with powerful tools and solutions that help their businesses thrive.

Responsibilities

• Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
• Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
• Serve as the go-to expert on business solutions, and mentor the store team on business customer needs and solutions.
• Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.
• Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy to help create a seamless customer experience.
• Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management, using Customer Relationship Management (CRM) and other tools.
• Maintain process mastery of all Retail Business programs and offerings to guarantee compliance with policies and procedures.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have extensive business solutions experience with Apple products and services.

Preferred Qualifications

• Show a track record of strong performance and results in technology or business solutions sales.
• Communicate effectively and tailor your communication style to different audiences.
• Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Build rapport and work effectively with both internal and external customers, including business owners and executives.
• Demonstrate excellent organizational and process management skills, the ability to set priorities, and responsiveness to customer requests.
• Demonstrate excellent learning, negotiation, interpersonal, and customer service skills.
• Draw from advanced Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, and challenges.
• Learn, navigate, and use new tools and systems.